Regional Talent Acquisition Manager / Global Capability Lead

IBM; Petaling Jaya; In loco; MYR 180.000 - 340.000; Tempo pieno

Descrizione del lavoro

International Business Machines Corporation (IBM) is seeking an experienced Talent Acquisition and HR operations leader in Malaysia. The role focuses on managing the contractual relationship with clients, driving recruitment operations, and delivering on SLAs, KPIs, and budgets.

You will lead teams across TA, RPO, and TAO outsourcing, shaping talent strategies and ensuring high client engagement. The position requires deep stakeholder management, cost forecasting, and global collaboration.

Competenze

• At least 10 years experience in Staffing, Recruiting, or Human Resources for agency, in‑house, and/or RPO in Asia Pacifi.
• At least 2 years experience in IT industry/Semiconductor.
• At least 4 years of experience managing recruitment teams delivering against SLAs, forecasts and budget.
• At least 4 years experience managing client relationships.
• Degree with proficiency in Excel and PowerPoint.
• Proven consulting experience in process redesign and change management.
• Tri‑lingual capability (English, Chinese & Malay) preferred.

Mansioni

• Oversees and manages the contractual relationship with the client, including people, processes and financials.
• Ensures delivery meets client SLAs and KPIs to maintain engagement and satisfaction.
• Forecasts revenue and costs, and works to budgets.
• Leads Talent Acquisition/TAO outsourcing and related recruitment operations.
• Drives continuous improvement across recruitment processes and stakeholder communications.
• Presents to senior stakeholders and aligns delivery with client expectations.

Conoscenze

Talent Acquisition

Staffing

Stakeholder management

Cross-functional collaboration

Formazione

Degree with proficiency in Excel and PowerPoint

Strumenti

ATS

CRM

Automation

AI

Analytics

Descrizione del lavoro

Introduction

A career in IBM Consulting is built on long‑term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their future and AI journeys. With support from our strategic partners, robust IBM technology, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long‑term career development while valuing your unique skills and experiences.

Talent & Transformation

In an era where progress is driven by people and experiences, and where finding and developing the right talent is key, HR has become the main engine of business growth. IBM Talent & Transformation is helping businesses worldwide to reconfigure their HR functions, such as talent acquisition and talent development, to deliver the talent essential to their growth. For more than 30 years we have leveraged our considerable expertise in global talent acquisition and business process improvement to redesign how skills are identified and recruited for our clients, and deliver exceptional talent acquisition experiences.

Your Role And Responsibilities

These professionals require operational management of the contractual relationship with the client, including people, processes and financials. This role ensures that the client’s needs are delivered in line with agreed SLAs and KPIs to uphold high levels of client engagement and satisfaction. Overall owner for ensuring the engagement, development and delivery performance of teams and driving service excellence. Experienced in forecasting, cost management, Recruitment Process Outsourcing (RPO), talent acquisition (TAO), talent models, business process improvement, work allocation and optimization. Focused on driving continuous improvement across all processes. Will be experienced in engaging and influencing senior stakeholders to deliver contractual commitments using data and is comfortable presenting to large groups. Requires skills in Talent Acquisition/HRO outsourcing, driving successful outcomes and operational improvements, commercial management, experience of SLAs and KPIs and working in a matrix environment.

• Accountable for the service delivery to the assigned area of the account, delivering to client SLAs, monthly and quarterly business metrics
• Partners with the Delivery Project Executive to ensure effective client stakeholder management
• Consults with the Delivery Project Executive and client to identify enhancements
• Accurately forecast revenue and cost and work to agreed budgets
• Work in partnership with Recruitment Managers to ensure consistent delivery
• Manage delivery team performance, professional development and engagement
• Responsible for day-to-day management of Talent Acquisition Partners and Recruitment Specialists
• Review and approve KPIs for performance and variable compensation
• Develop and disseminate strategic insights from program status reports
• Execute risk, quality and continuous improvement plans
• Obtain high client satisfaction levels and positive NPS scores
• Meet weekly, monthly and quarterly production goals and revenue targets
• Participate in client update meetings and represent the service to stakeholders

Required Technical And Professional Expertise

• At least 10 years experience in Staffing, Recruiting, or Human Resources for agency, in‑house, and/or RPO in Asia Pacifi
• At least 2 years experience in IT industry/Semiconductor
• At least 4 years of experience managing recruitment teams delivering against SLAs, forecasts and budget
• At least 4 years experience managing client relationships
• Experience LinkedIn & Strong knowledge of the recruitment technology ecosystem (ATS, CRM, automation, AI, analytics).
• Degree with proficiency in Excel and PowerPoint
• Proven consulting experience in process redesign, digital enablement, and change management.
• Tri‑lingual capability preferred (English, Chinese & Malay) highly preferred

Preferred Technical And Professional Experience

• Interpersonal Relationships
• Influencing
• Flexibility and Adaptability
• Accuracy and Attention to Detail
• Managing Multiple Priorities
• Conflict Management
• Effectiveness Measurement
• Communication & Skilled at influencing senior stakeholders and leading cross‑functional, global teams.