Global Talent Acquisition Lead & Transformation Partner

International Business Machines Corporation; Petaling Jaya; On-site; MYR 180,000 - 340,000; Full time

Job summary

International Business Machines Corporation (IBM) is seeking an experienced Talent Acquisition and HR operations leader in Malaysia. The role focuses on managing the contractual relationship with clients, driving recruitment operations, and delivering on SLAs, KPIs, and budgets.

You will lead teams across TA, RPO, and TAO outsourcing, shaping talent strategies and ensuring high client engagement. The position requires deep stakeholder management, cost forecasting, and global collaboration.

Qualifications

• At least 10 years experience in Staffing, Recruiting, or Human Resources for agency, in‑house, and/or RPO in Asia Pacifi.
• At least 2 years experience in IT industry/Semiconductor.
• At least 4 years of experience managing recruitment teams delivering against SLAs, forecasts and budget.
• At least 4 years experience managing client relationships.
• Degree with proficiency in Excel and PowerPoint.
• Proven consulting experience in process redesign and change management.
• Tri‑lingual capability (English, Chinese & Malay) preferred.

Responsibilities

• Oversees and manages the contractual relationship with the client, including people, processes and financials.
• Ensures delivery meets client SLAs and KPIs to maintain engagement and satisfaction.
• Forecasts revenue and costs, and works to budgets.
• Leads Talent Acquisition/TAO outsourcing and related recruitment operations.
• Drives continuous improvement across recruitment processes and stakeholder communications.
• Presents to senior stakeholders and aligns delivery with client expectations.

Skills

Talent Acquisition

Staffing

Stakeholder management

Cross-functional collaboration

Education

Degree with proficiency in Excel and PowerPoint

Tools

ATS

CRM

Automation

AI

Analytics

Job description

International Business Machines Corporation (IBM) is seeking an experienced Talent Acquisition and HR operations leader in Malaysia. The role focuses on managing the contractual relationship with clients, driving recruitment operations, and delivering on SLAs, KPIs, and budgets.

You will lead teams across TA, RPO, and TAO outsourcing, shaping talent strategies and ensuring high client engagement. The position requires deep stakeholder management, cost forecasting, and global collaboration.