Regional Production Support Engineer – eCommerce & Shopify

Monroe Consulting Group; Malaysia; On-site; MYR 90,000 - 130,000; Full time

Job summary

Monroe Consulting Group, an Executive Recruitment firm, is partnering with a leading organisation in the Consumer industry to hire a Software Engineer (Regional Production Support). Based in Malaysia, you will deliver L2/L3 production support for digital commerce platforms, including Shopify Plus and cloud-based systems across multiple markets.

The role emphasizes incident management, RCA, platform monitoring, and continuous improvement to ensure reliability, security, and performance.

Qualifications

• Experience supporting customer-facing web applications or high-availability production platforms.
• Experience with incident management and root cause analysis.
• Experience with Git, CI/CD, testing, and agile delivery.
• Experience with cloud platforms (AWS preferred) and monitoring/observability tools.
• Experience with Shopify Plus is highly advantageous.
• Experience in Retail/eCommerce/Omnichannel environments is desirable.
• Experience integrating with payment, loyalty, OMS, fulfilment, analytics, and customer platforms is advantageous.
• React Native or mobile integration experience is advantageous.

Responsibilities

• Provide L2/L3 support for digital commerce platforms, including Shopify Plus, web, mobile, kiosk, and integrations.
• Monitor platform health and ensure service availability and reliability.
• Troubleshoot and resolve production incidents, defects, and performance issues.
• Perform RCA and implement preventative improvements for recurring issues.
• Participate in on-call support rotations during peak trading periods.
• Deliver bug fixes, minor enhancements, automation, and technical debt improvements.
• Support software releases including testing, deployment validation, rollback planning, and post-release monitoring.
• Contribute to platform performance, security, accessibility, and engineering best practices.
• Support CI/CD processes and release management activities.

Skills

Node.js

React.js

JavaScript/TypeScript

REST APIs

GraphQL

CI/CD

Git

AWS

Tools

Shopify Plus

Shopify

MySQL

Job description

Monroe Consulting Group, an Executive Recruitment firm, is partnering with a leading organisation in the Consumer industry to hire a Software Engineer (Regional Production Support). Based in Malaysia, you will deliver L2/L3 production support for digital commerce platforms, including Shopify Plus and cloud-based systems across multiple markets.

The role emphasizes incident management, RCA, platform monitoring, and continuous improvement to ensure reliability, security, and performance.