Software Engineer (Regional Production Support - Retail)

Monroe Consulting Group; Malaysia; Vor Ort; MYR 90.000 - 130.000; Vollzeit

Zusammenfassung

Monroe Consulting Group, an Executive Recruitment firm, is partnering with a leading organisation in the Consumer industry to hire a Software Engineer (Regional Production Support). Based in Malaysia, you will deliver L2/L3 production support for digital commerce platforms, including Shopify Plus and cloud-based systems across multiple markets.

The role emphasizes incident management, RCA, platform monitoring, and continuous improvement to ensure reliability, security, and performance.

Qualifikationen

• Experience supporting customer-facing web applications or high-availability production platforms.
• Experience with incident management and root cause analysis.
• Experience with Git, CI/CD, testing, and agile delivery.
• Experience with cloud platforms (AWS preferred) and monitoring/observability tools.
• Experience with Shopify Plus is highly advantageous.
• Experience in Retail/eCommerce/Omnichannel environments is desirable.
• Experience integrating with payment, loyalty, OMS, fulfilment, analytics, and customer platforms is advantageous.
• React Native or mobile integration experience is advantageous.

Aufgaben

• Provide L2/L3 support for digital commerce platforms, including Shopify Plus, web, mobile, kiosk, and integrations.
• Monitor platform health and ensure service availability and reliability.
• Troubleshoot and resolve production incidents, defects, and performance issues.
• Perform RCA and implement preventative improvements for recurring issues.
• Participate in on-call support rotations during peak trading periods.
• Deliver bug fixes, minor enhancements, automation, and technical debt improvements.
• Support software releases including testing, deployment validation, rollback planning, and post-release monitoring.
• Contribute to platform performance, security, accessibility, and engineering best practices.
• Support CI/CD processes and release management activities.

Kenntnisse

Node.js

React.js

JavaScript/TypeScript

REST APIs

GraphQL

CI/CD

Git

AWS

Tools

Shopify Plus

Shopify

MySQL

Jobbeschreibung

Monroe Consulting Group, an Executive Recruitment firm, is partnering with a leading organisation in the Consumer industry to hire a Software Engineer (Regional Production Support). This opportunity is based in Malaysia.

Position Overview

The Software Engineer (Regional Production Support) is responsible for providing production support, incident management, troubleshooting, platform monitoring, and continuous improvement for business-critical digital commerce platforms. This role plays a key part in ensuring platform reliability, service availability, and operational performance while supporting digital channels, integrations, APIs, and cloud-based systems across multiple markets.

Key Responsibilities

• Provide L2/L3 support for digital commerce platforms, including Shopify Plus, web, mobile, kiosk, and system integrations.
• Monitor platform health, identify issues, and ensure service availability and reliability.
• Troubleshoot and resolve production incidents, defects, and performance issues.
• Perform root cause analysis (RCA) and implement preventative improvements to reduce recurring issues.
• Participate in on-call and support rotations, including peak trading periods and critical business events.
• Deliver bug fixes, minor enhancements, automation, and technical debt improvements.
• Support software releases including testing, deployment validation, rollback planning, and post-release monitoring.
• Contribute to platform performance, security, accessibility, and engineering best practices.
• Support CI/CD processes and release management activities.

Key Requirements

Qualifications & Experience

• Experience supporting customer-facing web applications, eCommerce systems, or high-availability production platforms.
• Hands-on production support experience, including incident management and root cause analysis.
• Experience with modern engineering practices including Git, CI/CD, testing, and agile delivery.
• Experience working with cloud platforms (AWS preferred) and monitoring/observability tools.
• Experience with Shopify Plus is highly advantageous.
• Experience in Retail, eCommerce, or Omnichannel environments is highly desirable.
• Experience supporting integrations with payment platforms, loyalty platforms, order management systems (OMS), fulfilment systems, analytics platforms, and customer platforms is advantageous.
• React Native or mobile integration experience is advantageous.

Technical / Functional Expertise

• Backend development: Node.js, JavaScript/TypeScript.
• Front-end development: React.js, JavaScript/TypeScript, HTML and CSS.
• API integration: REST APIs, GraphQL, webhooks.
• Database management: MySQL, SQL query development, query optimisation, database performance tuning.
• eCommerce integration: Shopify Plus or similar SaaS eCommerce platforms.
• Integration troubleshooting: Troubleshooting APIs, webhooks, and distributed systems.
• Experience with cloud platforms (AWS preferred).
• Experience with monitoring and observability tools.
• Experience with Git, CI/CD, testing, and agile delivery.

Soft Skills & Leadership Competencies

• Ability to collaborate across multiple teams, regions, and APAC time zones.
• Ability to manage priorities during peak trading periods and business-critical events.
• Strong problem-solving and troubleshooting capabilities.
• Ability to perform root cause analysis and drive continuous improvement initiatives.
• Strong stakeholder management and communication skills in a cross-functional environment.
• Ability to work effectively in a fast-paced, high-availability production support environment.