Regional Key Account Manager (RKAM)

Maxis; West Coast Division; On-site; MYR 67,000 - 100,000; Full time

Job summary

Maxis in Malaysia is seeking a dedicated professional to drive regional go-to-market execution and partner engagement across key retail stores. You will translate HQ plans into actionable in-store initiatives, monitor trade operations, support SIS partner teams, coach stakeholders, and ensure KPI adherence to strengthen brand presence.

You will work closely with regional partners to optimize sales, improve customer experiences, and contribute to the company’s growth in a dynamic telecom market.

Responsibilities

• Execute regional strategies by implementing HQ key account plans across regional partner stores to drive sales.
• Translate commercial plans into in-store initiatives to ensure consistent execution and enhance customer experience.
• Monitor Modern Trade Operations by evaluating merchandising standards, SIM pack stock, and competitor activities to ensure strong brand presence.
• Support SIS Partner Operations by providing support to SIS partner crews on Maxis products and systems, aiding sales enablement and productivity.
• Coach and manage Partner Stakeholder performance by building and maintaining strong relationships with store-level partner stakeholders to foster collaboration and regional outcomes.
• Ensure adherence to processes, standards and KPIs within assigned accounts, identifying gaps and reporting them to management with performance insights.

Job description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.


• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.


• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.


• To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

• 1 Execute Regional Strategies by implementing HQ Key Account strategies across regional partner retail stores to align with business objectives and drive sales performance for prepaid and postpaid products within assigned accounts.


• 2 Translate Commercial Plans into clear, actionable in-store initiatives to ensure consistent execution and enhance customer experience across assigned partner outlets.


• 3 Monitor Modern Trade Operations by monitoring merchandising standards, SIM pack stock availability, and competitor activities within assigned partner outlets to ensure optimal brand presence and competitive advantage. Report findings and elevate issues to management.


• 4 Support SIS Partner Operations by providing support to SIS Partner crews on Maxis products and systems, assisting with sales enablement and productivity across assigned outlets.


• 5 Coach and manage Partner Stakeholder performance by building and maintaining strong relationships with store-level partner stakeholders to foster effective collaboration and support regional outcomes.


• 6 Ensure adherence to processes, standards, and KPIs within assigned accounts, identifying gaps and reporting them to management, and providing performance insights as required.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance - regardless of ethnicity, gender, age, education, religion, nationality or physical ability.