Regional Key Account Manager (Southern)

Maxis; Johor; On-site; MYR 120,000 - 180,000; Full time

Job summary

Maxis is seeking a Regional Key Account Manager (Southern) to drive HQ key account strategies across partner retail stores in the assigned region. You will link HQ commercial plans with in-store execution to deliver sales growth and strong partner collaboration.

You will translate plans into actionable in-store initiatives, monitor Modern Trade and SIS operations, and coach store stakeholders to achieve regional KPIs while adhering to standardized processes and KPIs.

Qualifications

• Bachelor's degree in Business, Sales, Marketing, or a related field.
• Minimum 5+ years in sales management, key account management, or retail operations, preferably in the telecommunications sector.

Responsibilities

• Execute Regional Strategies by implementing HQ Key Account strategies across regional partner retail stores to align with business objectives and drive sales performance for prepaid and postpaid products within assigned accounts.
• Translate Commercial Plans into clear, actionable in-store initiatives to ensure consistent execution and enhance customer experience across assigned partner outlets.
• Monitor Modern Trade Operations by monitoring merchandising standards, SIM pack stock availability, and competitor activities within assigned partner outlets to ensure optimal brand presence and competitive advantage. Report findings and elevate issues to management.
• Support SIS Partner Operations by providing support to SIS Partner crews on Maxis products and systems, assisting with sales enablement and productivity across assigned outlets.
• Coach and manage Partner Stakeholder performance by building and maintaining strong relationships with store-level partner stakeholders to foster effective collaboration and support regional outcomes.
• Ensure adherence to processes, standards, and KPIs within assigned accounts, identifying gaps and reporting them to management, and providing performance insights as required.

Skills

Strategy Execution

Retail Operations Management

Sales Performance Management

Partner Relationship Management

Team Leadership

Data Analysis & Reporting

Merchandising Standards

Education

Bachelor's degree in Business, Sales, Marketing, or a related field

Job description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

The Regional Key Account Manager (Southern) is responsible for executing HQ Key Account strategies across partner retail stores within the assigned region. The role serves as the critical link between HQ commercial planning and flawless in store execution, ensuring operational excellence, strong sales performance, and effective partner collaboration across both Modern Trade and Shop in Shop (SIS) partners.

What You Will Do

• Execute Regional Strategies by implementing HQ Key Account strategies across regional partner retail stores to align with business objectives and drive sales performance for prepaid and postpaid products within assigned accounts.
• Translate Commercial Plans into clear, actionable in-store initiatives to ensure consistent execution and enhance customer experience across assigned partner outlets.
• Monitor Modern Trade Operations by monitoring merchandising standards, SIM pack stock availability, and competitor activities within assigned partner outlets to ensure optimal brand presence and competitive advantage. Report findings and elevate issues to management.
• Support SIS Partner Operations by providing support to SIS Partner crews on Maxis products and systems, assisting with sales enablement and productivity across assigned outlets.
• Coach and manage Partner Stakeholder performance by building and maintaining strong relationships with store-level partner stakeholders to foster effective collaboration and support regional outcomes.
• Ensure adherence to processes, standards, and KPIs within assigned accounts, identifying gaps and reporting them to management, and providing performance insights as required.

Qualifications & Technical Competencies

• Bachelor's degree in Business, Sales, Marketing, or a related field
• Minimum 5+ years in sales management, key account management, or retail operations, preferably in the telecommunications sector

Skills

• Strategy Execution (Advanced)
• Retail Operations Management (Experienced)
• Sales Performance Management (Advanced)
• Partner Relationship Management (Advanced)
• Team Leadership (Experienced)
• Data Analysis & Reporting (Intermediate)
• Merchandising Standards (Experienced)

What's next?

• Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance - regardless of ethnicity, gender, age, education, religion, nationality or physical ability.