Regional Key Account Director

Adknowledge Asia; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

ADA is seeking a Regional Key Account Director to own and grow a portfolio of regional and multi-market strategic accounts, primarily within CPG and consumer brands, across SEA. This role reports to the Chief Ecommerce and translates regional strategies into strong local execution.

You will align regional strategies with country plans, lead Joint Business Planning, drive growth roadmaps, and negotiate with Finance to ensure profitable, scalable solutions across marketplaces and cross-border

Responsibilities

• Own a portfolio of strategic regional and multi-country accounts, acting as the primary executive sponsor.
• Lead regional Joint Business Planning (JBP) and multi-year growth roadmaps with senior client stakeholders.
• Drive account expansion across countries, categories and solution areas, identifying whitespace and monetisation opportunities.
• Represent ADA in executive reviews, regional steering committees and strategic planning sessions.

Job description

Job Description

4 - 10 Years

Full Time

About ADA

ADA is a leading data and artificial intelligence (AI) company that designs and executes integrated digital, analytics, and marketing solutions. We operate in 12 markets in Asia and partner with leading brands to drive their data and digital maturity.

POSITION TITLE

Regional Key Account Director

BUSINESS UNIT

E-Commerce

REPORTING LINE

Chief , Ecommerce

JOB PURPOSE (Brief summary of the position i e why the position exists)

Have you heard of our brand portfolio? BMW, P&G,Unicharm, Nestle, Xiaomi, Porsche,Swisse, Unilever, Secret Labs and many more. ADA is the brand behind the brands when you shop online in SEA. Founded as an eCommerce enabler 2016 we have rapidly expanded to manage a brand portfolio with offices in Jakarta, Ho Chi Minh City, Singapore, Kuala Lumpur, Manila, Bangkok and Iloilo.

We provide a full e-commerce enabler service including content & creativity, live chat, e-distribution, technology integration and warehouse fulfilment. Our partners include Lazada, Shopee, Amazon, Ninja Van, Zalora, Redmart , Tiki, Tokopedia and Qoo10.

Reporting to the Chief eCommerce, the Regional Key Account Director (RKA D ) owns and grows a portfolio of regional and multi-market strategic accounts, primarily within CPG and consumer brands. This role is accountable for driving commercial growth, solution adoption, and long-term partnerships by translating regional eCommerce strategies into strong local execution.

The RKA D acts as the single regional point of accountability across markets, working closely with country teams and regional capability functions to deliver profitable, scalable and high-impact solutions for clients.

Regional Client Leadership & Growth

Own a portfolio of strategic regional and multi-country accounts, acting as the primary executive sponsor for client relationships.

Lead regional Joint Business Planning (JBP), multi-year growth roadmaps and quarterly performance governance with senior client stakeholders.

Drive account expansion across countries, categories and solution areas, including identifying whitespace and new monetisation opportunities.

Commercial Ownership & Profitability

Own regional revenue targets, Net New Revenue (NNR ) and contribution margin (CM1) performance for assigned accounts.

Lead commercial negotiations on pricing models, scopes, renewals and expansion deals in partnership with Finance and Operations.

Ensure growth is delivered with sustainable cost-to-serve and strong operational scalability.

Translate client business priorities into integrated eCommerce and growth strategies across marketplaces, D2C (where applicable), omnichannel and cross-border.

Champion adoption of ADA’s industry-led solutions including digital shelf, retail media, livestream & affiliate commerce, CRM, data & analytics, and supply chain enablement.

Partner with Industry Leads, Media, Tech and Data teams to continuously evolve client value propositions.

Regional–Local Orchestration

Align regional strategies with country execution plans, ensuring clear accountability and consistent ways of working.

Resolve cross-market prioritisation , resourcing and execution conflicts to protect client outcomes.

Drive best-practice sharing and standardisation across markets for assigned accounts.

Executive Stakeholder Management

Build trusted relationships with C-suite and senior regional decision makers on the client side.

Represent ADA in executive business reviews, regional steering committees and strategic planning sessions.

Manage escalations with a solutions -driven, partnership-first mindset.

Team Leadership & Capability Development

Provide leadership and coaching to KAMs and country account leads on assigned accounts.

S et high standards for account planning, performance management and client engagement.

Contribute to succession planning and development of future regional commercial leaders.

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Unfortunately, we are only able to contact shortlisted applicants. We encourage you to continuously visit our website www.adaglobal.com for regular updates on available roles

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Job Snapshot

Updated Date

21-01-2026

Job ID

JOB_159

Department

ECS-eCommerce Commercial

Location