Senior Commercial Associate

ADA; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

ADA, a Data and AI Experience Company, is seeking a results-driven Brand Dot Com Manager in Kuala Lumpur. You will oversee D2C website operations, coordinate with marketing, sales and IT, and drive performance through analytics and A/B testing.

With 2–4 years in e-commerce, you will optimize user experience, ensure site reliability, and report on key metrics like GMV, orders and AOV. Join a global team delivering measurable digital growth.

Qualifications

• Bachelor's degree in marketing, business administration or related field.
• 2–4 years of experience in E-commerce or related field.
• Strong analytical skills and data-driven mindset.
• Excellent written and verbal communication skills.
• Strong organizational and project management abilities.

Responsibilities

• Brand Dot Com (D2C) management.
• Website maintenance and performance monitoring; fix broken links, missing images, or errors.
• Coordinate with development team for updates and improvements.
• Perform regular backups and ensure security measures are up-to-date.
• Quality assurance of shopping cart, checkout, and user experience.
• Identify and report bugs to the development team.
• Implement A/B testing to optimize website elements.
• Coordinate with divisions to track project progress and quality.
• Act as liaison between teams to facilitate communication.
• Extract and analyze key D2C metrics (GMV, Orders, AOV, CTR%, CR%, Bounce Rate).
• Stay up-to-date with e-commerce trends and technologies.
• Collaborate with marketing, sales, and IT to align initiatives.
• Lead day-to-day client communication and handle escalations.
• Lead client meetings (weekly updates, monthly/quarterly reviews).
• Ensure all client billings are done timely.

Skills

Analytical skills

Communication

Project management

Team collaboration

Client management

Education

Bachelor's degree in marketing, business administration or related field

Tools

Google Analytics

A/B testing

Job description

About ADA

ADA is the Data and AI Experience Company. Present in 14 markets globally, we build intelligent experiences that power enterprise growth, spanning identity and authentication, personalization, commerce, and data & AI foundations; where every touchpoint earns trust, every interaction creates value, and every decision runs on real-time intelligence, so enterprises can stay ahead and deliver measurable outcomes. Our mission is to build the world's most intelligent growth platform for every client we serve. We work with over 1,500 global brands across CPG, Retail, Telco, BFSI, and Healthcare.

About ADA

ADA is the Data and AI Experience Company. Present in 14 markets globally, we build intelligent experiences that power enterprise growth, spanning identity and authentication, personalization, commerce, and data & AI foundations; where every touchpoint earns trust, every interaction creates value, and every decision runs on real-time intelligence, so enterprises can stay ahead and deliver measurable outcomes. Our mission is to build the world's most intelligent growth platform for every client we serve. We work with over 1,500 global brands across CPG, Retail, Telco, BFSI, and Healthcare.

Key Responsibilities

• Brand Dot Com (D2C) Management:
• Website Maintenance:
• Monitor website performance and identify issues such as broken links, missing images, or errors, ensuring timely resolution.
• Work with the development team to implement necessary updates and improvements to the website.
• Perform regular backups and ensure the website's security measures are up-to-date.
• Quality Assurance:
• Conduct thorough testing of the website functionalities, including the shopping cart, checkout process, and overall user experience.
• Identify and report any bugs or issues to the development team for resolution.
• Implement A/B testing to optimize website elements for improved conversion rates.
• Divisional Monitoring:
• Coordinate with different divisions within the company to track the progress of their projects and tasks.
• Ensure that projects are completed according to schedule and quality standards.
• Act as a liaison between different teams to facilitate smooth communication and collaboration.
• Analytical Skills & Continuous Learning:
• Extract, analyze and come up with key insights for D2C brands focusing on commercial key metrics such as GMV, Orders, AOV, CTR%, CR%, Bounce Rate %, etc.
• Stay up-to-date with industry trends, e-commerce best practices, and new technologies to suggest improvements and innovative solutions.
• Team Collaboration:
• Collaborate with cross-functional teams, including marketing, sales, and IT, to align website initiatives with overall company objectives.
• Client Success Management:
• Lead day to day client communication and handle 1st level escalations.
• Lead client meetings like weekly updates, monthly & quarterly business reviews; liaise with other stakeholders as needed.
• Ensure all client billings are done timely.

Requirements

• Bachelor's degree in marketing, Business Administration, or a related field
• 2-4 years of experience in E-commerce or related field
• Strong analytical skills and ability to work with data.
• Excellent written and verbal communication skills
• Strong organizational and project management skills

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Unfortunately, we are only able to contact shortlisted applicants. We encourage you to continuously visit our website www.adaglobal.com for regular updates on available roles

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