Regional IT Services & Asset Engineer

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 42,000 - 75,000; Full time

Job summary

Jora Malaysia is seeking an hands-on IT Support specialist to deliver IT support, infrastructure services, and end-user computing across Malaysia and Thailand. You will own the full IT asset lifecycle—from sourcing and procurement to inventory tracking, deployment, and stock control—and manage office internet connectivity, security systems, and access control.

Responsibilities include onboarding new joiners with user accounts and device provisioning, Windows 10/11 deployment, Office 365 and

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or related field; or minimum 5 years of relevant experience; or current IT certifications (e.g., A+, Network+, MCP).
• Proven experience with ticket management systems and IT asset management or inventory control.
• Hands-on desktop support skills and basic systems troubleshooting.
• Familiar with Windows Server Administration, Active Directory, and Windows 10/11 deployment.
• Experience procuring IT hardware and managing vendor relationships.
• Proficient with Microsoft Office 2016 / Office 365, SharePoint, OneDrive, data migrations, and MDM applications.
• Basic knowledge of LAN/WAN, VoIP, telephone systems, mobile operating systems, and anti-malware solutions.
• Experience with office security systems such as access control, CCTV, alarm systems, and network infrastructure preferred.
• Strong organizational skills with high attention to detail and inventory accuracy.
• Clear verbal and written communication skills; able to work independently and across all organizational levels.
• Valid driver's license and ability to travel.

Responsibilities

• Provide hands-on IT support, infrastructure services, and end-user computing across Malaysia & Thailand.
• Log all cases in the ticketing system and provide timely updates through resolution.
• Deploy, configure, and support Windows 10/11, Office 365, SharePoint, OneDrive, MDM, and 2FA.
• Perform basic Windows Server Admin and Active Directory tasks, including permissions and GPOs.
• Support LAN/WAN connectivity, printers, scanners, and network devices.
• Enforce IS security policies and educate end-users on best practices.
• Source, procure, and configure IT assets from approved vendors in Malaysia.
• Maintain asset registers and track allocations, returns, and disposals.
• Coordinate with finance/ops to forecast demand and manage POs for equipment.
• Conduct regular stock audits and maintain organized inventory storage.
• Install software on end-user devices per policy and ensure AV/anti-malware is up to date.
• Support software updates, patches, and license management across users.
• Educate end-users on approved software and secure computing practices.
• Liaise with HR for onboarding IT setup and email provisioning for new joiners.
• Prepare and configure laptops for new employees and ensure access credentials.
• Deactivate accounts and recover devices for leavers; manage access rights.
• Manage office internet connectivity and liaise with ISPs for service restoration.
• Administer office access control systems and CCTV; monitor security devices.
• Respond to security alerts and incidents; investigate unauthorized access and report findings.
• Travel to project sites as required.

Skills

IT support

Ticketing system

Asset management

Windows 10/11

Active Directory

Office 365

SharePoint

MDM

LAN/WAN

Security & access

Education

Diploma/Bachelor in IT or related field

Tools

Ticket management systems

IT asset management software

MS Office 2016/365

Job description

Jora Malaysia is seeking an hands-on IT Support specialist to deliver IT support, infrastructure services, and end-user computing across Malaysia and Thailand. You will own the full IT asset lifecycle—from sourcing and procurement to inventory tracking, deployment, and stock control—and manage office internet connectivity, security systems, and access control.

Responsibilities include onboarding new joiners with user accounts and device provisioning, Windows 10/11 deployment, Office 365 and