Regional HR Operations Lead for Shared Services

Base Maintenance Malaysia; Selangor; On-site; MYR 120,000 - 180,000; Full time

Job summary

Base Maintenance Malaysia seeks an Assistant Manager, HR (Regional Shared Services) to lead end-to-end HR support for regional offshoring programmes and serve as the primary HR contact for offshore employees and regional stakeholders.

You will coordinate onboarding, deployments, transfers and offboarding for regional staff, and drive scalable HR processes, HRIS governance, payroll coordination and compliance across the region.

Qualifications

• Bachelor’s degree in HRM, Business Admin, or related field.
• 6–8 years’ experience in HR Operations, Regional HR, Shared Services, or HR Business Partnering.
• Experience managing regional or multinational workforce operations.
• Experience in employee mobility, immigration or cross-border HR administration would be an added advantage.
• Strong knowledge of Malaysian employment legislation and statutory requirements.
• Hands-on experience in HRIS, payroll coordination, HR compliance and employee lifecycle management.
• Experience in HR transformation, process improvement and digitalization initiatives.
• Strong analytical, communication and stakeholder management skills.
• Able to work independently and manage multiple priorities in a fast-paced regional environment.
• Proficient in Microsoft Office applications, particularly Microsoft Excel, Word, PowerPoint.

Responsibilities

• Lead end-to-end HR support for regional offshoring programmes.
• Serve as the primary HR contact for offshore employees and regional stakeholders.
• Coordinate manpower onboarding, deployment, transfers, repatriation and offboarding for regional employees.
• Support the expansion of regional shared services by developing scalable HR processes and governance.
• Partner with overseas business units to support workforce planning, hiring and organisational growth.
• Manage end-to-end HR operations covering recruitment support, onboarding, confirmations, promotions, salary movements, transfers, contract administration, employee mobility, offboarding and employee lifecycle activities.
• Oversee HRIS administration, employee master data, organisational structures and reporting.
• Coordinate monthly manpower cost recovery, headcount reconciliation and billing for regional offshoring programmes.
• Support budget planning and manpower costing for regional operations.
• Ensure compliance with employment legislation, company policies and regional HR governance requirements.
• Support employee relations matters including disciplinary cases, grievances, investigations and policy interpretation.
• Lead HR transformation, HRIS enhancement and process improvement initiatives.
• Develop and maintain HR policies, SOPs, governance frameworks and service standards.
• Standardise HR processes across regional shared services operations.
• Support implementation of new regional HR programmes and business expansion initiatives.
• Build strong partnerships with regional business leaders, HR teams, Finance, Payroll, IT and external stakeholders.
• Coordinate with overseas business units to ensure service delivery expectations and SLAs are met.
• Foster a customer-focused HR service culture that delivers responsive, accurate and value-added support.

Skills

Analytical skills

Communication skills

Stakeholder management

HRIS

Payroll coordination

HR compliance

Employee lifecycle

Regional/multinational experience

Education

Bachelor’s degree in HRM/Business Admin or related field

Tools

Microsoft Office

Job description

Base Maintenance Malaysia seeks an Assistant Manager, HR (Regional Shared Services) to lead end-to-end HR support for regional offshoring programmes and serve as the primary HR contact for offshore employees and regional stakeholders.

You will coordinate onboarding, deployments, transfers and offboarding for regional staff, and drive scalable HR processes, HRIS governance, payroll coordination and compliance across the region.