Regional Growth & Franchise Operations Leader

Akademi Sempoa & Mental Aritmetik UCMAS Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Akademi Sempoa & Mental Aritmetik UCMAS Sdn Bhd is seeking an experienced Business Development & Operations Manager in Malaysia to lead branches and franchise partners. You will drive enrolment, optimise operations and build future leaders across multiple locations, with travel to centres as needed.

You will partner with centre principals and teams to raise service quality, efficiency and performance while expanding the franchise network and partnerships.

Qualifications

• 8-10 years of solid experience in Operations, Retail Operations, Branch Operations or Franchise Operations.
• Strong experience managing people, branches or multiple outlets.
• Several years of management or leadership experience.
• Commercial and operational mindset.
• Confident with KPIs and business performance.
• Excellent communication and people management skills.
• Ability to make decisions and work independently.
• Willingness to travel between branches and franchise centres.
• Experience from retail chains, franchise businesses, F&B, education, enrichment centres or other multi-location operations.
• Training on UCMAS programmes and systems will be provided.

Responsibilities

• Oversee the performance of company branches and franchise centres.
• Conduct regular centre visits and operational reviews.
• Identify problems and implement practical solutions.
• Improve service quality, efficiency and operational standards.
• Support franchise partners in improving their centre performance.
• Manage and coach Centre Principals and branch teams.
• Set clear targets and monitor performance.
• Develop stronger managers and future leaders.
• Drive student enrolment and centre growth.
• Monitor leads, conversions, retention and revenue.
• Support local marketing, events and student recruitment activities.
• Identify new partnerships and business opportunities.
• Help franchisees grow stronger and more sustainable centres.

Skills

Operations Management

People Management

Leadership

KPI Tracking

Business Development

Decision Making

Travel Readiness

Job description

Akademi Sempoa & Mental Aritmetik UCMAS Sdn Bhd is seeking an experienced Business Development & Operations Manager in Malaysia to lead branches and franchise partners. You will drive enrolment, optimise operations and build future leaders across multiple locations, with travel to centres as needed.

You will partner with centre principals and teams to raise service quality, efficiency and performance while expanding the franchise network and partnerships.