Regional Executive, Automation Business Analyst (Process & Data)

ZUS COFFEE; Kuala Kubu Bharu; On-site; MYR 89,000 - 167,000; Full time

Job summary

ZUS COFFEE in Malaysia is seeking an Automation Business Analyst who works with business teams to map processes, identify root causes and quantify impact using data. You will deliver light solutions with Lark Base and prepare robust requirements for more complex systems.

Responsibilities include conducting workshops, documenting current-state workflows, creating baselines, and translating findings into user stories and acceptance criteria.

Qualifications

• Translate findings into clear business and functional requirements, user stories and acceptance criteria.
• Prepare recommendation papers comparing quick-win and structural solution options.
• Maintain process maps, SOPs, decision logs and the registry of automation ownership and status.
• Ensure requirements remain traceable from the original problem through testing and delivered outcome.
• Prepare test scenarios and coordinate UAT and post-verification testing.
• Analyse operational and process data using SQL, Excel and BI tools.

Responsibilities

• Shadow partner teams and conduct workshops to understand current processes, pain points, exceptions and root causes.
• Document current-state workflows, handoffs, systems, controls and effort involved.
• Establish quantified baselines for time, cost, volume, errors and service impact.
• Identify opportunities for process simplification, standardisation and automation.
• Build practical quick-win solutions using low-code tools and dashboards.
• Coordinate testing, go-live and post-implementation validation.

Skills

Process mapping

Data analysis

SQL

Excel

BI tools

Workshop facilitation

Tools

Lark Base

Job description

Position Responsibilities

The Automation Business Analyst works directly with business teams to map current processes, uncover root causes and quantify operational pain using data. The role delivers light solutions using Lark Base and similar tools or prepares robust requirements for structural solutions developed by Tech. The analyst also supports testing, go-live and outcome validation while maintaining trusted documentation as the single source of truth.

Process Discovery & Analysis

• Shadow partner teams and conduct workshops to understand current processes, pain points, exceptions and root causes.
• Document current-state workflows, handoffs, systems, controls and effort involved.
• Establish quantified baselines for time, cost, volume, errors and service impact.
• Identify opportunities for process simplification, standardisation and automation.

Requirements & Documentations

• Translate findings into clear business and functional requirements, user stories and acceptance criteria.
• Prepare recommendation papers comparing quick-win and structural solution options.
• Maintain process maps, SOPs, decision logs and the registry of automation ownership and status.
• Ensure requirements remain traceable from the original problem through testing and delivered outcome.

Light Builds & Quick Wins

• Build practical quick-win solutions using Lark Base, forms, workflows, dashboards, spreadsheets and approved low-code tools.
• Pilot solutions with affected teams, gather user feedback and iterate before wider rollout.
• Apply appropriate controls, documentation and handover standards to every solution.

Testing & Quality

• Prepare test scenarios and coordinate UAT and post-verification testing.
• Log, track and validate defects with developers or vendors before go-live.
• Confirm that the delivered solution meets acceptance criteria and solves the agreed business problem.

Data Analysis & Reporting

• Analyse operational and process data using SQL, Excel and BI tools.
• Quantify potential and realised benefits, including time saved, cost avoided, error reduction and adoption.
• Contribute to ABP portfolio dashboards, prioritisation and status reporting.

Implementation and Follow-Through

• Support change communication, user onboarding and production handover.
• Track risks, issues, dependencies and action items through closure.
• Keep initiatives open until the business owner confirms that the original problem has been resolved.

Success Measures

• Every engagement begins with an accurate process map and credible quantified baseline.
• Quick wins are delivered within days or weeks where appropriate.
• Structural projects reach Tech with clear, testable and development-ready requirements.
• Defects are identified during testing rather than after go-live.
• Documentation is complete, current and trusted as the single source of truth.
• Delivered solutions produce measurable improvements and sustained adoption.

[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-zus-coffee-job-regional-executive-automation-business-analyst-process-data] ]]>