Regional Manager, Automation Business Partner

ZUS COFFEE; Kuala Kubu Bharu; On-site; MYR 180,000 - 240,000; Full time

Job summary

ZUS COFFEE is seeking a Senior Automation Business Partner to own the end-to-end ABP portfolio—from pain-point intake to adoption. You will act as a trusted advisory to department heads, assess processes, tools, vendors, and technology choices, and govern delivery to completion.

In this role, you will manage intake, prioritisation, and handoffs to Tech squads, track milestones, and maintain dashboards on pipeline health, adoption and measurable business impact.

Responsibilities

• Own the ABP intake pipeline, prioritisation and engagement scheduling.
• Manage handoffs to Tech squads and ensure solutions are live and delivering impact.
• Maintain dashboards showing pipeline health, cycle time, adoption and business impact.

Job description

Position ResponsibilitiesThe Senior Automation Business Partner (ABP) owns the end-to-end ABP portfolio—from pain-point intake and process diagnosis through solution recommendation, build handoff, implementation and adoption. The role serves as a trusted technical and transformation advisor to department heads, objectively assessing process changes, tools, vendors and technology options. It also leads delivery governance to ensure each initiative is properly assessed, communicated, documented and tracked to completion.

Consulting and Advisory

• Serve as the primary automation consultant to department heads, translating business pain points into clearly defined problems and solution options.
• Lead structured process studies to identify root causes, quantify effort and size business opportunities.
• Recommend quick-win and structural solutions with clear trade-offs, costs, risks and timelines.
• Evaluate build-versus-buy options, tools and vendors objectively, and present recommendations to senior leadership.

Delivery and Portfolio Management

• Own the ABP intake pipeline, including triage, prioritisation, capacity planning and engagement scheduling.
• Manage handoffs to Tech squads and remain accountable until solutions are live, adopted and delivering the intended outcome.
• Plan and track initiatives with clear milestones, owners, dependencies, risks and executive-level status reporting.
• Maintain dashboards showing pipeline health, cycle time, adoption and measurable business impact.

Governance and Risk

• Establish delivery governance for automations affecting production systems, including risk assessments, rollback plans and change communications.
• Represent ABP in change advisory processes and ensure compliance with internal controls and audit requirements.
• Maintain the single source of truth for active automations, ownership, dependencies and operational status.

Vendor and Stakeholder Management

• Manage vendors, implementation partners, contracts, SLAs and escalations across ABP initiatives.
• Build trusted relationships with department heads so ABP becomes the first point of consultation for process and tooling challenges.

Team Leadership

• Coach Automation Business Analysts and enablement staff.
• Set quality standards for process maps, requirements, documentation, testing and business handover.
• Develop ABP playbooks, operating standards and scalable regional ways of working.

Success Measure

• Measurable time and cost savings across partner departments.
• A governed pipeline from intake through implementation and closure.
• No dropped handoffs between ABP, Tech, business teams and vendors.
• Every rollout supported by risk assessment, rollback planning and clear communication.
• Strong adoption and sustained business ownership after go-live.
• Department heads recognise ABP as a trusted advisor rather than a ticket queue.

[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-zus-coffee-job-regional-manager-automation-business-partner] ]]>