Strategic Solutions Engineer / Manager

NSW Automation Sdn Bhd; Penang; On-site; MYR 180,000 - 300,000; Full time

Job summary

NSW Automation Sdn Bhd in Penang is seeking a Strategic Solutions Engineer / Manager to lead strategic business development and solution leadership across industries. You will work with Business Development, Sales, Operations, Engineering and Product to craft customized automation solutions and drive high-impact projects.

This role emphasizes customer relationships, PoCs, pilots, deployment support, and continuous improvement to strengthen NSW's market position and deliver measurable value to

Qualifications

• Drive strategic business development initiatives across targeted industries, key accounts, and high-impact projects.
• Develop customized automation solutions aligned with customer objectives and business requirements.
• Collaborate with Business Development, Sales, Operations, Engineering, and Product teams to strengthen proposal competitiveness and improve conversion rates.
• Lead cross-functional initiatives to ensure successful execution of strategic projects and business objectives.

Responsibilities

• Provide expert technical consultation throughout pre-sales and post-sales engagements.
• Lead customer proof‑of‑concepts (PoC), pilot programs, prototype evaluations, and solution validation activities.
• Support solution deployment, scale‑up, and production optimization to ensure operational excellence and customer satisfaction.
• Evaluate technical feasibility, process integration, and performance effectiveness of proposed solutions.
• Build and maintain strong relationships with key decision‑makers, technical stakeholders, and strategic partners.
• Serve as the voice of the customer by gathering insights, identifying future needs, and driving continuous improvement initiatives.
• Deliver consultative engagement strategies that enhance customer retention and long‑term business growth.
• Conduct market research, competitive analysis, and customer trend assessments to identify emerging opportunities.
• Contribute to go‑to‑market strategies and business growth initiatives.
• Assess new products, services, and solution opportunities from technical, operational, and commercial perspectives.
• Provide data‑driven recommendations to support strategic business decisions.

Job description

Are you interested in working for a growing automation company with a global workforce?

Strategic Solutions Engineer / Manager

Department: Applications & Solutions

Strategic Business Development & Solution Leadership

• Drive strategic business development initiatives across targeted industries, key accounts, and high-impact projects.
• Develop customized automation solutions aligned with customer objectives and business requirements.
• Collaborate with Business Development, Sales, Operations, Engineering, and Product teams to strengthen proposal competitiveness and improve conversion rates.
• Lead cross-functional initiatives to ensure successful execution of strategic projects and business objectives.

Technical Consultation & Solution Delivery

• Provide expert technical consultation throughout pre-sales and post-sales engagements.
• Lead customer proof‑of‑concepts (PoC), pilot programs, prototype evaluations, and solution validation activities.
• Support solution deployment, scale‑up, and production optimization to ensure operational excellence and customer satisfaction.
• Evaluate technical feasibility, process integration, and performance effectiveness of proposed solutions.

Customer Relationship Management

• Build and maintain strong relationships with key decision‑makers, technical stakeholders, and strategic partners.
• Serve as the voice of the customer by gathering insights, identifying future needs, and driving continuous improvement initiatives.
• Deliver consultative engagement strategies that enhance customer retention and long‑term business growth.
• Conduct market research, competitive analysis, and customer trend assessments to identify emerging opportunities.
• Contribute to go‑to‑market strategies and business growth initiatives.
• Assess new products, services, and solution opportunities from technical, operational, and commercial perspectives.
• Provide data‑driven recommendations to support strategic business decisions.

Strategic Partnerships & Industry Engagement

• Develop strategic partnerships with vendors, technology providers, system integrators, and industry stakeholders.
• Represent NSW Automation at industry events, exhibitions, webinars, and customer forums.
• Strengthen NSW’s market positioning through thought leadership and customer engagement initiatives.

Knowledge Management & Internal Enablement

• Develop and maintain solution documentation, best practices, technical knowledge repositories, and customer insights.
• Conduct internal training, workshops, and knowledge‑sharing sessions.
• Support continuous improvement and foster a culture of innovation and learning across the organization.

Marketing & Content Support

• Collaborate with marketing teams to develop technical content, solution case studies, white papers, and promotional materials.
• Support digital campaigns, trade shows, webinars, and customer engagement programs.
• Translate technical concepts into compelling business value propositions for various target audiences.

Performance & Compliance Management

• Establish and monitor key performance indicators (KPIs) to evaluate business and solution effectiveness.
• Ensure compliance with relevant industry standards, regulations, and company policies.
• Continuously identify opportunities to improve solution delivery, customer experience, and business performance.

This vacancy is for Malaysia citizen only.