Regional Data Centre Director, Southeast Asia

AirTrunk; Johor Bahru; On-site; MYR 300,000 - 540,000; Full time

Job summary

AirTrunk is seeking a Regional Data Centre Director to lead Southeast Asia operations, reporting to the Regional DC Operations head. You will oversee 24x7 critical facilities, drive uptime, safety, and efficiency, and manage budgets and third‑party vendors.

You will ensure procedural rigor, incident analysis, and customer-focused service delivery while aligning with AirTrunk standards and regional expansion plans.

Qualifications

• 10 years or more experience in a critical facilities environment.
• 5 years or more experience directly managing employees.
• Procurement and contract negotiation experience.
• Electrical or mechanical trade background not essential but highly desirable.
• Leadership & Communication Skills – Ability to comprehend, analyse and interpret complex operational documents.
• Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, CAPEX/OPEX budget forecasts/reports and O&M manuals.
• Ability to deliver effective presentations on data centre operations to customers, peers and management.
• Ability to respond to sensitive issues, complex inquiries or complaints from customers, peers and management.
• Ability to manage with positive influence and motivate employees and customers to obtain desired levels of performance.
• Ability to understand the need to place the team’s, company’s or customer’s goal over personal individual goals.
• Strong quantitative and qualitative reasoning ability with experience in determining root causes, performance shortfalls and required corrective actions.
• Experience managing CAPEX/OPEX budgets and variance analytics.
• Proficiency in Microsoft Office package – Word, Excel, Outlook, Project & Visio.
• Experience managing systems such as Customer Portals, BMS, Computerised Maintenance Management Systems.
• All decisions must be made with an in-depth understanding and interpretation of Company policies and procedures, business practices and customer’s priorities to achieve effective results.

Responsibilities

• Oversees all data centre operations, maintenance and repair to achieve 100% uptime and SLA compliance.
• Provides support and technical advice to site teams for efficient operations.
• Reports and documents strategic improvements for availability and efficiency.
• Acts as escalation contact for emergencies impacting services.
• Supports emergency responses, resource coordination and post-event remediation.
• Builds relationships with customer operational contacts.
• Drives root cause analysis and detailed stakeholder reports.
• Manages 3rd party vendor contracts including FM, Smart Hands & Security.
• Audits SOPs, procedures and maintenance standards for compliance.
• Oversees change management processes and Method of Procedures.
• Ensures adherence to security programs and accreditation initiatives (ISO 27001, SOC1, SOC2).
• Ensures regulatory compliance across environmental, building, fire, electrical, hydraulic, OH&S.
• Manages OPEX/CAPEX budgeting, forecasting and reporting; maintains financial targets.
• Presents improvements that generate operational and financial efficiencies.
• Prepares operational metrics and risk reporting for management oversight.

Skills

Leadership

Communication

Presentations

Stakeholder mgmt

Budgeting

MS Office

CMMS

BMS

Customer Portals

CAPEX/OPEX budgets

Data centre operations

Tools

MS Office

CMMS

BMS

Customer Portals

Job description

Regional Data Centre Director, Southeast Asia

Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company?

AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.

Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning…

Come join the A-Team at AirTrunk, where the cloud meets the ground.

A Snapshot

As the Operations Director, reporting directly to the Regional Director, DC Operations you will work closely with the Operations team, making your mark in a number of ways:

• Oversees all aspects of data centre operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data centre operation to achieve 100% uptime and compliance with customer SLAs.
• Provides support and technical advice to the site teams in all aspects of their roles to ensure efficient and successful data centre operations.

Your Day to Day:

• Reports and documents operational strategy improvements to ensure the highest level of availability and operational efficiency is achieved for the portfolio.
• Acts as a key escalation contact, both internally and externally, for emergency events impacting data centre services including technical, operational and security.
• Provides support to the site teams to facilitate emergency responses procedures, resource coordination, customer communication, root cause analysis and post event remediation.
• Develop strong relationships with customer operational management contacts.
• Provides support to drive thorough root cause analysis and produce detailed reports for internal and external stakeholders.
• In conjunction with the site teams responsible for contractual compliance, including SLA management, for 3rd party vendors including; FM Services, Smart Hands & Security vendors as well as any other 3rd party vendors (including soft services) engaged directly by AirTrunk.
• Responsible for managing internal audits of standard operating procedures, sequence of operations and maintenance standards to guarantee compliance with AirTrunk and industry standards.
• Oversees the local change management processes and other documentation required by law, e.g. SWMS, including review and approval of Method of Procedures (MOPs) to support the Facilities Managers.
• Ensures adherence to security programs across the data centre portfolio.
• In conjunction with the site teams responsible for ensuring the operating standards of the data centre supports various accreditation initiatives, including, but not limited to, ISO 27001, SOC1, SOC 2 etc. as may be required by AirTrunk.
• Oversees data centre operations to maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety.
• Responsible for OPEX/CAPEX budgeting, forecasting and reporting requirements.
• Ensures data centre budgets stay within financial targets.
• Ensures adherence to financial control procedures for the data centres.
• Presents improvements that generate operational and financial efficiencies, including the development and presentation of the business case, to the wider Management team.
• Prepares reporting of operational metrics, data and risks for Management oversight and control for both day-to-day reporting and long-term trend analysis.

Requirements

• 10years or more experience in a critical facilities environment is a must.
• 5years or more experience directly managing employees.
• Procurement and contract negotiation experience.
• Electrical or mechanical trade background not essential but highly desirable.
• Leadership & Communication Skills – Ability to comprehend, analyse and interpret complex operational documents.
• Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, CAPEX/OPEX budget forecasts/reports and O&M manuals.
• Ability to deliver effective presentations on data centre operations to customers, peers and management.
• Ability to effectively respond to sensitive issues, complex inquiries or complaints from customers, peers and management.
• Ability to manage with positive influence and motivate employees and customers to obtain desired levels of performance.
• Ability to understand the need to place the team’s, company’s or customer’s goal over personal individual goals.
• Strong quantitative and qualitative reasoning ability with experience in determining root causes, performance shortfalls and required corrective actions.
• Experience managing CAPEX/OPEX budgets and variance analytics.
• Proficiency in Microsoft Office package – Word, Excel, Outlook, Project & Visio.
• Experience managing systems such as Customer Portals, BMS, Computerised Maintenance Management Systems.
• All decisions must be made with an in-depth understanding and interpretation of Company policies and procedures, business practices and customer’s priorities to achieve effective results.

The AirTrunk Culture

Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you’re helping scale our region’s digital future, we’ll help you Grow@Hyperscale and unleash your full potential.

The pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.

Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged.

Where are you currently based?

Are you legally allowed to work in Malaysia with no limitations?

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