Building Services Manager

AirTrunk; Johor Bahru; On-site; MYR 80,000 - 100,000; Full time

Benefits offered by this job

Flexible working environment

Opportunities for career growth

Team collaborative culture

Job summary

A leading data center company in Johor Bahru is seeking a Building Services Manager to oversee physical security operations and lead building activities. The ideal candidate will have over 5 years of experience in facilities management, a strong customer service ethos, and the ability to manage budgets effectively. The role involves compliance with security policies, managing soft services, and conducting property inspections. Join a dynamic team that fosters a flexible working environment.

Qualifications

• 5+ years of experience in facilities/property/building operations or front of house services.
• Proficiency in English and Bahasa Malaysia is a must.
• Experience managing 3rd party service providers and setting KPIs.
• Opex and/or Capex budget management experience.
• Strong customer-centric approach and ability to mentor junior staff.

Responsibilities

• Manage physical security operations on site and outsourced security personnel.
• Lead building operations and soft services such as cleaning and maintenance.
• Handle emergency situations ensuring execution of emergency response procedures.
• Conduct regular property inspections to ensure cleanliness and good operations.
• Establish and maintain agreements for services and monitor critical metrics.

Skills

Facility management

Customer service

Budget management

KPI management

Strong communication

Job description

A Snapshot

As the Building Services Manager, you will report to the Operations Director, and work closely with the rest of the Operations team, making your mark in a number of ways:

• Responsible for physical security operations on site, managing the 24x7x365 outsourced security personnel team
• Lead all aspects of building operations and soft services, including cleaning, gardening, and grounds maintenance
• Work closely with technical and facilities teams on all property related matters

Please note, this role will be based in our data centre in Johor Bahru.

Your Day to Day

• Support the Operations Director in the management of physical security services at the property, including Landlord (AirTrunk) and customer areas
• Contractmanage a team of security staff to perform security services including access control, visitor registration, and patrolling etc. to ensure the security services are up to the required standard andAirTrunk’spolicy
• Review existing operation policies and procedures in compliance with internal guidelines, all applicable laws, regulations, standards and best industry practice
• Handle emergency situations, supervise and ensure accurate execution of emergency response procedures, including at a user level or on security IT systems
• Coordinate baseline security clearance requirements for core facility staff
• Run all soft services at the facility, such as cleaning, waste, landscaping, pest control, hydraulics, maintenance repairs, and any other front of house facilities; lifts, gates, roller shutters etc.
• Establish and maintain agreements for services listed above, including setting and monitoring critical metrics
• Conduct regular property inspections to ensure overall cleanliness and upkeep of good property operations
• Responsible for AirTrunk and customer’s facilities or access requests regarding; loading dock, office, or storage areas
• Handle complaints and inquiries, and maintain good relationships with customers
• Coordinate with other departments/teams for R&M requests, projects, and EH&S matters
• Ensure change management processes are strictly adhered to
• Ensure compliance with site-held accreditations, including, but not limited to, ISMS, SOC2, PCI
• Gather quotes and issue work orders

Requirements

• 5+ years of experience in facilities/property/building operations, or front of house services
• Proficiency in English and Bahasa Malaysia is a must and proficiency in Mandarin / Tamil is a plus
• Experience managing 3rd party service providers; setting and managing KPIs, negotiating contracts and pricing for services
• Opex and/or Capex budget management experience
• Experience supervising, mentoring, and training junior staff
• Familiarity in working with Customer Portals, and at the user level on Security networks (ex accessing CCTV archive data)
• Strong customer‑centric approach, and ability to drive front‑line staff attitude change
• Ability to deliver effective presentations
• Familiar with local regulations and standards
• General knowledge in repair & maintenance and health and safety
• Able to think out of the box and challenge status quo
• Experience in environmental and sustainability management such as UL2799 is a plus
• Incredibly flexible and forward‑thinking and energized by change

The AirTrunk Culture

Working at AirTrunk is a once in a lifetime opportunity to fast‑track your career and amplify your impact. While you’re helping scale our region’s digital future, we’ll help you Grow@Hyperscale and unleash your full potential.

The pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.

Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged.