Regional Customer Success Manager - Activation & Growth SEA

Wati; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Wati is seeking a Scaled Customer Success Manager based in Malaysia to manage a large portfolio of SMB customers across Malaysia, Singapore and Indonesia. The role focuses on activation, product adoption, expansion and renewals through scalable processes rather than one-to-one engagement.

The position is based in Malaysia, with responsibilities across multiple markets, requiring a proactive approach to drive adoption and revenue growth through scalable CS processes.

Responsibilities

• Drive scalable initiatives to segment customers, automate workflows to improve activation in the first 30 days and minimize churn.
• Nurture customers for deeper features adoption to build case studies.

Job description

Wati is seeking a Scaled Customer Success Manager based in Malaysia to manage a large portfolio of SMB customers across Malaysia, Singapore and Indonesia. The role focuses on activation, product adoption, expansion and renewals through scalable processes rather than one-to-one engagement.

The position is based in Malaysia, with responsibilities across multiple markets, requiring a proactive approach to drive adoption and revenue growth through scalable CS processes.