Regional Customer Service - E-Commerce Website

Anta International; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

ANTA Sports is seeking an eager E-commerce Customer Service professional to support SEA official websites, handling product, order, payment, delivery, return, refund and exchange inquiries.

You will provide timely and professional customer support via email, live chat, and other channels, coordinate with E-commerce, Warehouse, Logistics, Finance and local market teams to resolve issues, and monitor orders for timely resolution.

Qualifications

• 1–3 years of experience in E-commerce Customer Service, Customer Experience, or E-commerce Operations.
• Experience with DTC / official e-commerce websites is preferred.
• Familiar with Shopify, Shopline, or other e-commerce platforms is a plus.
• Good command of English; additional SEA languages are a plus.

Responsibilities

• Handle customer enquiries across SEA official e-commerce websites, including product, order, payment, delivery, return, refund, and exchange enquiries.
• Provide timely and professional customer support via email, live chat, and other customer service channels.
• Monitor and follow up on orders, delivery issues, returns, and refunds to ensure timely resolution.
• Coordinate with E-commerce, Warehouse, Logistics, Finance, and local market teams to resolve customer issues.
• Maintain customer service SOPs, FAQs, and standard responses.
• Track customer feedback and service performance, identify recurring issues, and provide improvement suggestions.
• Support daily customer service operations and e-commerce campaigns across SEA markets.

Skills

Strong communication

Problem solving

Coordination

English proficiency

Excel

Google Sheets

Tools

Shopify

Shopline

Job description

ANTA was established in 1991; while ANTA Sports Products Limited, a widely recognized global sportswear company, was listed on the Main Board of HKEx in 2007 (Stock Codes: 2020 (HKD counter) and 82020 (RMB counter)). The mission of the Company is to bring the transcendent sports spirit into everyone’s life. ANTA Sports principally engages in R&D, design, manufacturing, marketing and sales of professional sports products including footwear, apparel and accessories. By embracing an all-round brand portfolio including ANTA, FILA, DESCENTE, KOLON SPORT, MAIA ACTIVE and JACK WOLFSKIN, etc., ANTA Sports aims to unlock the potential of both the mass and high-end sportswear markets. ANTA Sports is also the largest shareholder of Amer Sports, Inc., a global group of iconic sports and outdoor brands, including Arc’teryx, Salomon, Wilson, Peak Performance, and Atomic, whose shares are listed on the New York Stock Exchange (NYSE: AS).

About the role

Handle customer enquiries across SEA official e-commerce websites, including product, order, payment, delivery, return, refund, and exchange enquiries. Provide timely and professional customer support via email, live chat, and other customer service channels.

Key responsibilities

• Handle customer enquiries across SEA official e-commerce websites, including product, order, payment, delivery, return, refund, and exchange enquiries
• Provide timely and professional customer support via email, live chat, and other customer service channels
• Monitor and follow up on orders, delivery issues, returns, and refunds to ensure timely resolution
• Coordinate with E-commerce, Warehouse, Logistics, Finance, and local market teams to resolve customer issues
• Maintain customer service SOPs, FAQs, and standard responses
• Track customer feedback and service performance, identify recurring issues, and provide improvement suggestions
• Support daily customer service operations and e-commerce campaigns across SEA markets

About you

• 1 - 3 years of experience in E-commerce Customer Service, Customer Experience, or E-commerce Operations
• Experience with DTC / official e-commerce websites is preferred
• Familiar with Shopify, Shopline, or other e-commerce platforms is a plus
• Strong communication, problem-solving, and coordination skills
• Customer-oriented, detail-oriented, and able to work in a fast-paced environment
• Good command of English; additional SEA languages are a plus
• Proficiency in Excel / Google Sheets is preferred