Customer Service - Regional E-commerce Website

AVID SPORTS MALAYSIA SDN. BHD.; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Job summary

AVID SPORTS MALAYSIA SDN. BHD. seeks a Customer Service professional for regional SEA e-commerce support. You'll handle inquiries across official websites, covering product, orders, payments, deliveries, returns, refunds, and exchanges.

Deliver timely support via email, live chat, and other channels; coordinate with internal teams to resolve issues and improve service on SEA markets. Proficiency in English is required.

Qualifications

• 1-3 years of experience in E-commerce Customer Service or related roles.
• Familiar with DTC / official e-commerce websites is preferred.
• Strong communication, problem-solving, and coordination skills.
• Customer-oriented and able to work in a fast-paced environment.

Responsibilities

• Handle customer enquiries across SEA official e-commerce websites, including product, order, payment, delivery, return, refund, and exchange enquiries.
• Provide timely and professional customer support via email, live chat, and other customer service channels.
• Monitor and follow up on orders, delivery issues, returns, and refunds to ensure timely resolution.
• Coordinate with E-commerce, Warehouse, Logistics, Finance, and local market teams to resolve customer issues.
• Maintain customer service SOPs, FAQs, and standard responses.
• Track customer feedback and service performance, identify recurring issues, and provide improvement suggestions.
• Support daily customer service operations and e-commerce campaigns across SEA markets.

Skills

Customer Service

Communication

Problem Solving

Coordination

Tools

Shopify

Shopline

Job description

Customer Service - Regional E-commerce Website

Handle customer enquiries across SEA official e-commerce websites, including product, order, payment, delivery, return, refund, and exchange enquiries. Provide timely and professional customer support via email, live chat, and other customer service channels.

Key responsibilities

• Handle customer enquiries across SEA official e-commerce websites, including product, order, payment, delivery, return, refund, and exchange enquiries
• Provide timely and professional customer support via email, live chat, and other customer service channels
• Monitor and follow up on orders, delivery issues, returns, and refunds to ensure timely resolution
• Coordinate with E-commerce, Warehouse, Logistics, Finance, and local market teams to resolve customer issues
• Maintain customer service SOPs, FAQs, and standard responses
• Track customer feedback and service performance, identify recurring issues, and provide improvement suggestions
• Support daily customer service operations and e-commerce campaigns across SEA markets

About you

• 1 - 3 years of experience in E-commerce Customer Service, Customer Experience, or E-commerce Operations
• Experience with DTC / official e-commerce websites is preferred
• Familiar with Shopify, Shopline, or other e-commerce platforms is a plus
• Strong communication, problem-solving, and coordination skills
• Customer-oriented, detail-oriented, and able to work in a fast-paced environment
• Good command of English; additional SEA languages are a plus
• Proficiency in Excel / Google Sheets is preferred

ANTA Established in 1991 and listed on the Main Board of Hong Kong Stock Exchange in 2007, ANTA Sports Products Limited (stock code: 2020.HK) is the leading sportswear companies in China. Up to Nov. 2016, ANTA's market value was summed up to USD 7.39 Billion.

For many years, we have been principally engaged in the design, development, manufacturing and marketing of ANTA sportswear series to provide professional sporting goods to the mass market.

In recent years, we have started moving full steam ahead with the strategy of "Single-focus, Multi-brand, and Omni-channel" to deepen our footprint in the sportswear market.