Regional Corporate Account Lead — Data & Ops

foodpanda Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Benefits offered by this job

Medical Dental Corporate Allowance

Lifestyle Allowance

Job summary

foodpanda Malaysia Sdn Bhd is seeking an Assistant Manager, Regional Corporate Account Management to support our APAC Corporate Account Management team. The role blends operational support, data analysis, and customer care to ensure smooth day-to-day management for enterprise clients.

You will analyze data, develop SQL queries with BigQuery, maintain Salesforce records, coordinate with cross-functional teams, and help drive efficiency across regional accounts.

Qualifications

• Bachelor's degree in Business, Data Analytics, Information Systems, or related field
• Experience supporting B2B or enterprise customers in an operational or account management environment
• Strong SQL skills (BigQuery experience preferred)
• Experience with CRM platforms such as Salesforce
• Strong analytical and problem-solving skills with attention to detail
• Excellent stakeholder management and communication skills
• Ability to manage multiple priorities and respond effectively to time-sensitive requests
• Experience working in a regional or cross-functional environment is preferred

Responsibilities

• Manage corporate account operations, including allowance setup, adjustments, refunds, and spending limit changes
• Support user onboarding, bulk employee uploads, and account maintenance across multiple corporate clients
• Troubleshoot Corporate Admin issues, including account linking, login, access, and configuration
• Investigate order-related issues and coordinate with Operations, Product, and Engineering for resolution
• Develop SQL queries and perform data analysis using BigQuery
• Deliver ad-hoc and recurring reports, including MAU, GMV, AOV, user segmentation, and campaign performance
• Support business initiatives through customer behavior analysis, churn analysis, and performance reporting
• Create and manage corporate vouchers and gift cards
• Maintain Salesforce account information and corporate account configurations
• Partner with Account Management, Sales, Customer Support, Finance, Product, Engineering, and Marketing teams across APAC

Skills

SQL (BigQuery)

Salesforce

Stakeholder management

Analytical thinking

Education

Bachelor's degree in Business or related field

Tools

BigQuery

Salesforce CRM

Job description

foodpanda Malaysia Sdn Bhd is seeking an Assistant Manager, Regional Corporate Account Management to support our APAC Corporate Account Management team. The role blends operational support, data analysis, and customer care to ensure smooth day-to-day management for enterprise clients.

You will analyze data, develop SQL queries with BigQuery, maintain Salesforce records, coordinate with cross-functional teams, and help drive efficiency across regional accounts.