Regional Café Operations & Growth Director

Secret Recipe Cakes & Cafe Sdn Bhd; Selangor; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Dental

Parking

Bithday Gift

Wedding Gift

Compassionate Token

Job summary

Secret Recipe Cakes & Cafe Sdn Bhd is seeking a Senior Area Manager to lead café operations across outlets in Malaysia. You will guide the teams, uphold brand standards, and drive financial performance while ensuring superior guest experiences.

The role requires strong leadership, extensive F&B knowledge, and travel across the country with flexibility for weekend work to support rapid growth of the brand.

Qualifications

• Professional qualification in F&B/hospitality is required.
• 8+ years in supervisory roles with 3+ years in management.
• Experience in cafes or hospitality operations is preferred.
• Ability to coach and lead diverse teams.

Responsibilities

• Oversee café operations across outlets to uphold standards and financial performance.
• Recruit staff and run recruitment drives/events to ensure sufficient manpower.
• Ensure SOPs are implemented in collaboration with Area/Operations teams.
• Monitor inventory and records for accuracy and policy compliance.
• Develop and drive operational initiatives across all outlets.
• Analyse market trends and advise refurbishments/remodeling as needed.
• Lead and coach teams to meet targets; monitor sales, costs and profitability.
• Travel across Malaysia to supervise outlets; weekend/public holiday work may be required.

Skills

Leadership

Communication

Analytical thinking

Mentoring & coaching

People management

Education

Professional Certificate or Diploma in F&B / Hospitality / Hotel Management or equivalent

Job description

Secret Recipe Cakes & Cafe Sdn Bhd is seeking a Senior Area Manager to lead café operations across outlets in Malaysia. You will guide the teams, uphold brand standards, and drive financial performance while ensuring superior guest experiences.

The role requires strong leadership, extensive F&B knowledge, and travel across the country with flexibility for weekend work to support rapid growth of the brand.