Manager Technology (IT)

McDermott International, Ltd; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

McDermott International, Ltd is seeking an IT Operations Manager, Asia Pacific, to deliver secure, business-aligned IT services across the region and drive a unified global operating model. The role requires deep EUC expertise (Intune, MECM/SCCM, Windows Autopilot) and strong change, incident, and problem management leadership.

The successful candidate will cascade global standards regionally, engage stakeholders, manage budgets, and improve service maturity in a matrix-managed environment while

Qualifications

• Senior technology leadership experience in IT Operations.
• Experience implementing EUC strategies and enterprise device management.
• Strong knowledge of ITIL processes and service management practices.

Responsibilities

• Lead Area IT Operations teams across Asia Pacific.
• Cascade Global IT Operations policies and standards into Area plans.
• Oversee end-user technology operations and device lifecycle management.
• Manage incident, change, problem, and knowledge management per ITIL.

Skills

End-User Computing

Microsoft Intune

MECM/SCCM

Windows Autopilot

Cybersecurity controls

ITIL

Stakeholder engagement

Budgeting

Tools

Microsoft Intune

MECM/SCCM

Windows Autopilot

Job description

Job Overview:
The IT Operations Manager, Asia Pacific is a senior technology leadership role reporting to Global IT Operations, responsible for delivering consistent, secure, and business-aligned IT services across the Asia Pacific region while driving a uniform global operating model. The position requires deep technical expertise in modern End User Computing (EUC), including Microsoft Intune, MECM/SCCM, Windows Autopilot, endpoint lifecycle management, application deployment, operating system deployment, patching, device compliance, Digital Employee Experience, cybersecurity controls, and enterprise service management. The role leads Area IT Operations teams, manages service delivery, major incidents, escalations, problem management, change management, knowledge management, and continual improvement initiatives, while ensuring high levels of end-user satisfaction and operational excellence. Additionally, the manager must possess working knowledge of IT infrastructure, corporate application deployments, PMO and project governance, business relationship management, budgeting, and stakeholder engagement. A key expectation is to effectively cascade Global IT Operations standards, policies, and directives across the region, while also contributing strategic feedback, process improvements, innovation, and operational best practices that strengthen and advance the overall Global IT Operations function. The successful candidate will be a technically credible leader with strong business acumen, capable of driving standardization, cybersecurity compliance, operational maturity, and measurable service improvements across a global, matrix-managed environment.

Job Description:
Job Overview:
The IT Operations Manager, Asia Pacific is a senior technology leadership role reporting to Global IT Operations, responsible for delivering consistent, secure, and business-aligned IT services across the Asia Pacific region while driving a uniform global operating model. The position requires deep technical expertise in modern End User Computing (EUC), including Microsoft Intune, MECM/SCCM, Windows Autopilot, endpoint lifecycle management, application deployment, operating system deployment, patching, device compliance, Digital Employee Experience, cybersecurity controls, and enterprise service management. The role leads Area IT Operations teams, manages service delivery, major incidents, escalations, problem management, change management, knowledge management, and continual improvement initiatives, while ensuring high levels of end-user satisfaction and operational excellence. Additionally, the manager must possess working knowledge of IT infrastructure, corporate application deployments, PMO and project governance, business relationship management, budgeting, and stakeholder engagement. A key expectation is to effectively cascade Global IT Operations standards, policies, and directives across the region, while also contributing strategic feedback, process improvements, innovation, and operational best practices that strengthen and advance the overall Global IT Operations function. The successful candidate will be a technically credible leader with strong business acumen, capable of driving standardization, cybersecurity compliance, operational maturity, and measurable service improvements across a global, matrix-managed environment. Responsibilities:
Key Tasks and Responsibilities:

• Area IT Operations Leadership and Global Alignment
• Lead the Asia Pacific IT Operations function and provide direction, coaching, performance expectations and development support to Area IT Operations personnel.
• Cascade Global IT Operations policies, standards, processes, roadmaps, controls and directives into clear Area plans, ownership and measurable execution.
• Promote a uniform global operating model while addressing justified local business, regulatory, operational and site requirements.
• Provide structured feedback, operational insights and improvement proposals to Global IT Operations; actively contribute to global standards, service design and operating-model maturity.
• Act as the Area focal point for IT Operations and maintain effective working relationships with Global IT functions, Area leadership, business stakeholders, projects and external service providers.
• End-User Technology and Device Management
• Own end-user technology operations across the device lifecycle, including demand planning, standards, procurement coordination, provisioning, deployment, configuration, support, refresh, recovery, secure disposal and asset reconciliation.
• Provide strong technical leadership for modern endpoint management and deployment platforms, including Microsoft Intune, Microsoft Configuration Manager, Windows Autopilot or equivalent technologies.
• Oversee device enrollment, application packaging and distribution, operating-system deployment, configuration baselines, patching, software compliance, remote support and endpoint health.
• Establish repeatable deployment methodologies for new sites, projects, device refreshes, operating-system upgrades and technology rollouts, with appropriate pilot, testing, rollback and business-readiness controls.
• Ensure effective support for laptops, desktops, mobile devices, peripherals, meeting-room technology and approved end-user productivity services.
• Service Management and Operational Excellence
• Be accountable for Area IT service delivery performance and adherence to agreed service levels, operational targets, support coverage and escalation pathways.
• Drive proactive solutioning through monitoring, trend analysis, automation, self-service, preventive maintenance, experience analytics and early identification of service risks.
• Lead reactive issue resolution for major incidents, critical outages, executive-impacting issues and ticket escalations, ensuring disciplined coordination and timely stakeholder communications.
• Strengthen incident, request, problem, change, knowledge, configuration and asset-management practices in alignment with ITIL principles and corporate processes.
• Own problem-management discipline for recurring or high-impact issues, including root-cause analysis, corrective actions, known-error records and verification of sustainable resolution.
• Review ticket quality, ageing, backlog, reassignments, SLA performance and escalation