Recovery Specialist

Sri Jeyasumi Sdn Bhd; Selangor; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Maternity leave

Parental leave

Opportunities for promotion

Professional development

Job summary

Sri Jeyasumi Sdn Bhd is seeking a customer service/collection associate to engage with overdue clients by phone and through compliant channels to remind them about payments and discuss repayment plans. The role requires professional communication in English and Bahasa Malaysia and will be based at the Kota Damansara office.

Candidates should be comfortable with outbound calls, able to handle challenging customers calmly, and possess basic computer skills.

Qualifications

• Good communication skills with customers in a professional manner.
• Fluent in English and Bahasa Malaysia.
• Comfortable making outbound calls and talking to customers on the phone.
• Able to handle difficult or challenging customers calmly and professionally.
• Responsible, patient and willing to learn.

Responsibilities

• Compliant Communication: Conduct professional communications with overdue clients via phone and other compliant channels, guiding them to make timely payments and plan repayments.
• Information Maintenance: Update client information and follow-up records to ensure data accuracy.
• Risk Alert: Identify potential risks or fraudulent activities and report them for handling.
• Goal Achievement: Meet assigned collection targets and daily performance metrics.

Skills

Communication skills

Fluent English

Fluent Bahasa Malaysia

Outbound calls

Teamwork

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Good communication skills and able to communicate with customers professionally.

Fluent in English and Bahasa Malaysia.

Comfortable making outbound calls and communicating with customers over the phone.

Able to handle difficult or challenging customers in a calm and professional manner.

Responsible, patient and willing to learn.

Able to work independently and as part of a team.

Basic computer skills and able to use common office applications.

Previous experience in telemarketing, customer service or collection is an advantage.

Malaysian citizens are preferred.

Willing to work from the office in Kota Damansara.

Requirement

• Good communication skills and able to communicate with customers professionally.
• Fluent in English and Bahasa Malaysia.
• Comfortable making outbound calls and communicating with customers over the phone.
• Able to handle difficult or challenging customers in a calm and professional manner.
• Responsible, patient and willing to learn.
• Able to work independently and as part of a team.
• Basic computer skills and able to use common office applications.
• Previous experience in telemarketing, customer service or collection is an advantage.
• Malaysian citizens are preferred.
• Willing to work from the office in Kota Damansara.

Responsibility

• Compliant Communication:Conduct professional communications with overdue clients via phone and other compliant channels. Remind and guide clients to make timely payments, and assist them in formulating reasonable repayment plans.
• Information Maintenance:Promptly update client information and follow-up records to ensure data accuracy and completeness.
• Risk Alert: Keenly identify potential risks or fraudulent activities during communications and promptly report them for handling.
• Goal Achievement: Meet the company's assigned collection targets and daily performance metrics.

Benefits

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development