Collection Officer

Sri Jeyasumi Sdn Bhd; Selangor; On-site; MYR 20,000 - 39,000; Full time

Benefits offered by this job

Maternity leave

Parental leave

Promotion opportunities

Professional development

Job summary

Jora Malaysia is seeking a customer-focused telemarketing representative to contact overdue clients and guide them toward timely repayments. The role requires fluent English and Bahasa Malaysia, comfort with outbound calls, and the ability to stay calm with challenging customers.

Candidates should be responsible, patient, and able to work independently or in a team, with basic computer skills and a willingness to learn. Office-based position in Kota Damansara.

Qualifications

• Good communication skills and able to communicate with customers professionally.
• Fluent in English and Bahasa Malaysia.
• Comfortable making outbound calls and communicating with customers over the phone.
• Able to handle difficult or challenging customers in a calm and professional manner.
• Responsible, patient and willing to learn.
• Able to work independently and as part of a team.
• Basic computer skills and able to use common office applications.
• Previous experience in telemarketing, customer service or collection is an advantage.
• Malaysian citizens are preferred.
• Willing to work from the office in Kota Damansara.

Responsibilities

• Compliant Communication: Conduct professional communications with overdue clients via phone and other compliant channels. Remind and guide clients to make timely payments, and assist them in formulating reasonable repayment plans.
• Information Maintenance: Promptly update client information and follow-up records to ensure data accuracy and completeness.
• Risk Alert: Keenly identify potential risks or fraudulent activities during communications and promptly report them for handling.
• Goal Achievement: Meet the company's assigned collection targets and daily performance metrics.

Skills

Communication skills

Outbound calls

Team player

Basic computer skills

Professional communication

Fluent in English

Fluent in Bahasa Malaysia

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Good communication skills and able to communicate with customers professionally.

Fluent in English and Bahasa Malaysia.

Comfortable making outbound calls and communicating with customers over the phone.

Able to handle difficult or challenging customers in a calm and professional manner.

Responsible, patient and willing to learn.

Able to work independently and as part of a team.

Basic computer skills and able to use common office applications.

Previous experience in telemarketing, customer service or collection is an advantage.

Malaysian citizens are preferred.

Willing to work from the office in Kota Damansara.

Requirement

• Good communication skills and able to communicate with customers professionally.
• Fluent in English and Bahasa Malaysia.
• Comfortable making outbound calls and communicating with customers over the phone.
• Able to handle difficult or challenging customers in a calm and professional manner.
• Responsible, patient and willing to learn.
• Able to work independently and as part of a team.
• Basic computer skills and able to use common office applications.
• Previous experience in telemarketing, customer service or collection is an advantage.
• Malaysian citizens are preferred.
• Willing to work from the office in Kota Damansara.

Responsibility

• Compliant Communication:Conduct professional communications with overdue clients via phone and other compliant channels. Remind and guide clients to make timely payments, and assist them in formulating reasonable repayment plans.
• Information Maintenance:Promptly update client information and follow-up records to ensure data accuracy and completeness.
• Risk Alert: Keenly identify potential risks or fraudulent activities during communications and promptly report them for handling.
• Goal Achievement: Meet the company's assigned collection targets and daily performance metrics.

Benefits

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development