Recovery Analyst - Legal & DCA Debt Recovery

Maxis Broadband Sdn Bhd; Subang Jaya; On-site; MYR 67,000 - 123,000; Full time

Benefits offered by this job

Medical

Education support

Loans

Dental

Phone Bill Allowance

Mobile Phone Subsidy

Job summary

Maxis is seeking a talented professional to support the Legal & Debt Collection Agency (DCA) Recovery function. The role focuses on assessing recovery potential, coordinating with panel lawyers and DCAs, and driving efficient recovery strategies to maximize outcomes.

You will collaborate with internal stakeholders, monitor costs, and ensure compliance while maintaining accurate records and contributing to ongoing process improvements in governance and efficiency.

Qualifications

• Degree in Business, Finance, Accounting, Law, or related discipline.
• Relevant experience in recovery, collections, legal recovery, debt management, or a similar role is preferred.

Responsibilities

• Support the referral and coordination of cases to panel lawyers and Debt Collection Agencies (DCAs).
• Evaluate and recommend cases for legal action, based on recovery potential and appropriateness of legal strategy.
• Assess the merits of each case by investigating the causes of overdue debt and gathering relevant facts, documentation, and supporting evidence.
• Liaise with internal stakeholders to obtain the information required to support legal and DCA recovery actions.
• Act as a key contact point for panel lawyers and DCAs by providing timely responses, clarifications, and operational support.
• Monitor legal and DCA recovery costs to ensure recovery actions remain commercially viable and proportionate to the debt value.
• Attend to enquiries from internal and external stakeholders relating to accounts under legal and DCA recovery management.
• Maintain proper records, case updates, and documentation relating to legal and DCA recovery activities.
• Support continuous improvement initiatives to strengthen governance, efficiency, and recovery performance across DCAs and panel lawyers

Skills

Legal recovery processes

Debt collection practices

Case handling

Analytical skills

Stakeholder coordination

Communication skills

Microsoft Office Suite

Education

Degree in Business, Finance, Accounting, Law

Tools

Microsoft Office Suite

Job description

Maxis is seeking a talented professional to support the Legal & Debt Collection Agency (DCA) Recovery function. The role focuses on assessing recovery potential, coordinating with panel lawyers and DCAs, and driving efficient recovery strategies to maximize outcomes.

You will collaborate with internal stakeholders, monitor costs, and ensure compliance while maintaining accurate records and contributing to ongoing process improvements in governance and efficiency.