Recovery Analyst

Maxis Broadband Sdn Bhd; Subang Jaya; On-site; MYR 67,000 - 123,000; Full time

Benefits offered by this job

Medical

Education support

Loans

Dental

Phone Bill Allowance

Mobile Phone Subsidy

Job summary

Maxis is seeking a talented professional to support the Legal & Debt Collection Agency (DCA) Recovery function. The role focuses on assessing recovery potential, coordinating with panel lawyers and DCAs, and driving efficient recovery strategies to maximize outcomes.

You will collaborate with internal stakeholders, monitor costs, and ensure compliance while maintaining accurate records and contributing to ongoing process improvements in governance and efficiency.

Qualifications

• Degree in Business, Finance, Accounting, Law, or related discipline.
• Relevant experience in recovery, collections, legal recovery, debt management, or a similar role is preferred.

Responsibilities

• Support the referral and coordination of cases to panel lawyers and Debt Collection Agencies (DCAs).
• Evaluate and recommend cases for legal action, based on recovery potential and appropriateness of legal strategy.
• Assess the merits of each case by investigating the causes of overdue debt and gathering relevant facts, documentation, and supporting evidence.
• Liaise with internal stakeholders to obtain the information required to support legal and DCA recovery actions.
• Act as a key contact point for panel lawyers and DCAs by providing timely responses, clarifications, and operational support.
• Monitor legal and DCA recovery costs to ensure recovery actions remain commercially viable and proportionate to the debt value.
• Attend to enquiries from internal and external stakeholders relating to accounts under legal and DCA recovery management.
• Maintain proper records, case updates, and documentation relating to legal and DCA recovery activities.
• Support continuous improvement initiatives to strengthen governance, efficiency, and recovery performance across DCAs and panel lawyers

Skills

Legal recovery processes

Debt collection practices

Case handling

Analytical skills

Stakeholder coordination

Communication skills

Microsoft Office Suite

Education

Degree in Business, Finance, Accounting, Law

Tools

Microsoft Office Suite

Job description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Supports the Legal & Debt Collection Agency (DCA) Recovery function within the Recovery Unit by managing and coordinating legal and DCA recovery activities for overdue accounts. The role is responsible for assessing the recovery potential and commercial viability of cases, facilitating referrals to panel lawyers and DCAs, and supporting the execution of effective recovery strategies to maximize debt recovery outcomes. It also plays a key role in stakeholder management, case administration, performance reporting, and continuous process improvement initiatives to enhance operational efficiency, governance, and overall recovery performance.

What You Will Do

• Support the referral and coordination of cases to panel lawyers and Debt Collection Agencies (DCAs)
• Evaluate and recommend cases for legal action, based on recovery potential and appropriateness of legal strategy
• Assess the merits of each case by investigating the causes of overdue debt and gathering relevant facts, documentation, and supporting evidence
• Liaise with internal stakeholders to obtain the information required to support legal and DCA recovery actions
• Act as a key contact point for panel lawyers and DCAs by providing timely responses, clarifications, and operational support
• Monitor legal and DCA recovery costs to ensure recovery actions remain commercially viable and proportionate to the debt value
• Attend to enquiries from internal and external stakeholders relating to accounts under legal and DCA recovery management
• Maintain proper records, case updates, and documentation relating to legal and DCA recovery activities
• Support continuous improvement initiatives to strengthen governance, efficiency, and recovery performance across DCAs and panel lawyers

What you need to have for this role:

• Degree in Business, Finance, Accounting, Law, or a related discipline
• Relevant experience in recovery, collections, legal recovery, debt management, or a similar role is preferred

Skills and Attributes:

• Good understanding of legal recovery processes, debt collection practices, and case handling requirements
• Strong analytical and investigative skills to assess case merits and identify root causes of overdue debt
• Ability to coordinate with multiple stakeholders and manage recovery cases in a structured and organised manner
• Good written and verbal communication skills, with the ability to present information clearly and professionally
• Sound judgement in handling recovery matters and recommending appropriate next steps
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people. To realize our shared vision to become Malaysia's leading integrated telco, we have embedded the language of commitment, performance and possibilities to embody our culture values.

We embrace an innovative and digital-first mindset which our people thrive on, helping them realise their potential and contribute their unique skills to create amazing products and services for our customers.

We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people. To realize our shared vision to become Malaysia's leading integrated telco, we have embedded the language of commitment, performance and possibilities to embody our culture values.

We embrace an innovative and digital-first mindset which our people thrive on, helping them realise their potential and contribute their unique skills to create amazing products and services for our customers.

Perks and benefits Medical Education support Loans Dental Phone Bill Allowance, Mobile Phone Subsidy, Additi