Reconciliation Subject Matter Expert

ocbc; Malaysia; On-site; MYR 90,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Learning and development opportunities

Wellbeing and growth focus

Job summary

OCBC Malaysia seeks a seasoned Banking Operations Supervisor to lead the daily reconciliation team, plan workloads, review results, and escalate issues for timely resolution.

You will ensure adherence to procedures, support audits, and drive efficiency through improvements and automation. Degree/ACCA and banking experience preferred; strong Excel skills required.

Qualifications

• Degree in Accountancy/Finance or ACCA; audit experience preferred.
• Knowledge of banking products; 10+ years in banking ops is an asset.
• Proficient in MS Office Applications, especially Excel.
• Strong analytical, communication, and leadership skills.
• Experience supervising/leading a team in banking operations or reconciliation.

Responsibilities

• Lead and supervise the team in daily reconciliation operations, ensuring timely completion.
• Plan and allocate daily work; monitor outstanding items and ensure coverage during peaks and holidays.
• Review reconciliation results, aging items and exceptions to ensure accuracy and closure.
• Escalate operational issues and coordinate resolution with Business Units and stakeholders.
• Ensure compliance with procedures, controls and assist audits and risk reviews.
• Provide guidance and coaching; support capability development and knowledge sharing.
• Monitor performance and drive process improvements and automation initiatives.
• Coordinate projects, system changes, testing, and post-conversion activities.
• Provide regular updates to management on status, risks, and project progress.
• Support ad-hoc/admin tasks.

Skills

Analytical skills

Communication

Leadership

Detail-oriented

Team supervision

Education

Degree in Accountancy/Finance

ACCA

Tools

MS Office (Excel)

Job description

WHO WE ARE:

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Description

• Lead and supervise the team in the daily reconciliation operations, ensuring timely completion in line with agreed BAU SLI turnaround times.
• Plan and allocate daily work, monitor outstanding items and ensure adequate team coverage, including during peak periods and public holidays.
• Review reconciliation results, ageing items and exceptions to ensure accuracy, completeness and timely follow-up until closure.
• Act as the first point of escalation for operational issues, control gaps and reconciliation outages, and coordinate timely resolution with Business Units and relevant stakeholders.
• Ensure compliance with established procedures, reconciliation standards and internal controls, and support audit, risk and compliance reviews when required.
• Provide guidance, coaching and on-the-job training to team members, and support capability development and knowledge sharing within the team.
• Monitor team performance and service delivery, identify recurring issues and drive process improvement, automation and efficiency initiatives.
• Coordinate and support projects, system enhancements, testing, implementation and post-conversion activities, including tracking deliverables and issues to completion.
• Provide regular updates to management on operational status, key risks, ageing items, incidents and project progress.
• Support in ad-hoc /admin tasks assigned.

• Possesses a Degree in Accountancy/Finance or ACCA, audit experience is preferred.
• Knowledge on banking products or at least 10 year working experience in banking industry is an added advantage.
• Proficient in Ms Office Application, especially Excel
• Strong Analytical Skill & Good communication skills
• Meticulous, highly motivated, focused, results-oriented, strong drive for excellence.
• Required to work during MY public holidays which is not SG public holidays
• Must have experience in supervising or leading a team within banking operations, reconciliation, finance or a related control function
• Demonstrates strong leadership, planning, problem-solving, stakeholder management and people development skills.

What we offer:

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.