Reconciliation Subject Matter Expert

OCBC Bank (Malaysia) Berhad; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Job summary

OCBC Bank (Malaysia) Berhad is seeking an experienced reconciliation lead to supervise daily operations, ensure timely completion, and drive process improvements.

The role requires a degree or ACCA, extensive banking knowledge, and strong leadership. You will mentor staff, coordinate with stakeholders, and ensure controls and regulatory compliance are maintained.

Qualifications

• Degree in Accountancy/Finance or ACCA; audit experience preferred.
• Banking product knowledge or ~10 years banking experience an advantage.
• Proficient in MS Office; Excel emphasized.
• Strong analytical and good communication skills.
• Meticulous, motivated, focused, results-oriented; drive for excellence.
• Must work during Malaysian public holidays (not SG holidays).
• Experience supervising/leading a team in banking operations, reconciliation, finance, or related control function.
• Demonstrates leadership, planning, problem-solving, and stakeholder management.

Responsibilities

• Lead and supervise daily reconciliation operations to meet BAU turnaround times.
• Plan daily work, monitor items, ensure adequate coverage during peak periods.
• Review results, ageing, and exceptions; ensure follow-up and closure.
• Escalate operational issues; coordinate with Business Units for timely fixes.
• Ensure compliance with procedures and controls; support audits.
• Coach and develop team members; share knowledge across the function.
• Monitor performance and drive process improvements and automation.
• Support projects, system enhancements, testing, and post-implementation tasks.
• Provide regular updates to management on status, risks, and progress.
• Assist with ad-hoc/administrative tasks as required.

Skills

Analytical skills

Communication skills

Leadership

Time management

Education

Accountancy/Finance degree or ACCA

Tools

Microsoft Excel

MS Office

Job description

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet our individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet our individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet our individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Description

• Lead and supervise the team in the daily reconciliation operations, ensuring timely completion in line with agreed BAU SLI turnaround times.
• Plan and allocate daily work, monitor outstanding items and ensure adequate team coverage, including during peak periods and public holidays.
• Review reconciliation results, ageing items and exceptions to ensure accuracy, completeness and timely follow‑up until closure.
• Act as the first point of escalation for operational issues, control gaps and reconciliation outages, and coordinate timely resolution with Business Units and relevant stakeholders.
• Ensure compliance with established procedures, reconciliation standards and internal controls, and support audit, risk and compliance reviews when required.
• Provide guidance, coaching and on‑the‑job training to team members, and support capability development and knowledge sharing within the team.
• Monitor team performance and service delivery, identify recurring issues and drive process improvement, automation and efficiency initiatives.
• Coordinate and support projects, system enhancements, testing, implementation and post‑conversion activities, including tracking deliverables and issues to completion.
• Provide regular updates to management on operational status, key risks, ageing items, incidents and project progress.
• Support in ad‑hoc /admin tasks assigned.

• Possesses a Degree in Accountancy/Finance or ACCA, audit experience is preferred.
• Knowledge on banking products or at least 10 year working experience in banking industry is an added advantage.
• Proficient in Ms Office Application, especially Excel
• Strong Analytical Skill & Good communication skills
• Meticulous, highly motivated, focused, results‑oriented, strong drive for excellence.
• Required to work during MY public holidays which is not SG public holidays
• Must have experience in supervising or leading a team within banking operations, reconciliation, finance or a related control function
• Demonstrates strong leadership, planning, problem‑solving, stakeholder management and people development skills.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry‑leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

OCBC Bank, is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southest Asia by assets and one of the world’s most high-rated banks, with an Aa1 rating from Moody’s. It is also ranked by Bloomberg Markets as the world’s strongest bank.

OCBC Bank and its subsidiaries offer a broad array of specialist financial services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.

OCBC Bank’s key markets are Singapore’s Malaysia, Indonesia and Greater China. It has a network of over 600 branches and representative offices in 18 countries and territories, including more than 330 branches and offices in Indonesia that are operated by its subsidiary, Bank OCBC NISP

OCBC Bank’s insurance subsidiary, Great Eastern Holdings, is the largest Insurance group in Singapore and Malaysia by assets. Its asset management subsidiary, Lion Group Investor, is one of the largest private sector asset management companies in Southest Asia. Private Banking services are provided by subsidiary Bank of Singapore, which continued to gain industry recognition in 2011 including being voted ‘Outstanding Private Bank in Asia Pacific’ by Private Banker international

After being actively involved in offering Islamic banking products and services since 1995, OCBC Bank launched its wholly‑owned Islamic banking subsidiary, OCBC Al‑Amin Bank Berhad, on 1 December 2008. OCBC Al‑Amin offers products and services which are developed based on the applicable Shariah contract and with the endorsement of the Shariah Advisory Committee to meet the requirements of both Muslims and non‑Muslims alike.

OCBC Bank, is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southest Asia by assets and one of the world’s most high‑rated banks, with an Aa1 rating from Moody’s. It is also ranked by Bloomberg Markets as the world’s strongest bank.

OCBC Bank and its subsidiaries offer a broad array of specialist financial services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.

OCBC Bank’s key markets are Singapore’s Malaysia, Indonesia and Greater China. It has a network of over 600 branches and representative offices in 18 countries and territories, including more than 330 branches and offices in Indonesia that are operated by its subsidiary, Bank OCBC NISP

OCBC Bank’s insurance subsidiary, Great Eastern Holdings, is the largest Insurance group in Singapore and Malaysia by assets. Its asset management subsidiary, Lion Group Investor, is one of the largest private sector asset management companies in Southest Asia. Private Banking services are provided by subsidiary Bank of Singapore, which continued to gain industry recognition in 2011 including being voted ‘Outstanding Private Bank in Asia Pacific’ by Private Banker international

After being actively involved in offering Islamic banking products and services since 1995, OCBC Bank launched its wholly‑owned Islamic banking subsidiary, OCBC Al‑Amin Bank Berhad, on 1 December 2008. OCBC Al‑Amin offers products and services which are developed based on the applicable Shariah contract and with the endorsement of the Shariah Advisory Committee to meet the requirements of both Muslims and non‑Muslims alike.

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