Receptionist/Front Desk-Permas Jaya
A Cuts Hair & Beauty Care Sdn. Bhd
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Job summary
A Cuts Hair & Beauty Care Sdn. Bhd.
is seeking a friendly front desk associate to warmly welcome guests and support daily spa operations. You will manage appointments, handle calls and WhatsApp messages, explain spa treatments and promotions, process payments, and maintain accurate customer records while keeping the reception area clean and organized, coordinating with therapists for smooth service delivery.
Qualifications
- Friendly, polite and service-oriented demeanor.
- Good communication and interpersonal skills.
- Able to multitask and work independently.
- Experience in spa/beauty/hospitality or customer service is an advantage.
- Fresh graduates are welcome to apply.
Responsibilities
- Welcome customers in a warm, professional manner.
- Manage appointments, rescheduling, and inquiries.
- Handle phone calls, WhatsApp, and other messages.
- Explain spa treatments, packages, and services.
- Process payments and front desk transactions.
- Maintain customer records and keep reception area tidy.
- Coordinate with therapists to support spa operations.
- Provide excellent customer service for a pleasant experience.
Skills
Job description
Welcome and assist customers in a warm and professional manner.
Manage appointments, bookings, rescheduling, and customer enquiries.
Handle phone calls, WhatsApp messages, and other customer communications.
Explain spa treatments, packages, promotions, and services to customers.
Process payments and assist with daily front desk transactions.
Maintain customer records and ensure reception area is clean and organized.
Coordinate with therapists and support smooth daily spa operations.
Provide excellent customer service and ensure customers have a pleasant experience.
Friendly, polite, presentable, and service-oriented
Good communication and interpersonal skills
Able to multitask and work independently
Previous experience in spa, beauty, hospitality, or customer service is an advantage
Fresh graduates are welcome to apply
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