Admin cum Customer Service (Johor Bahru)

HAIR SOUL; Johor Bahru; On-site; MYR 25,000 - 33,000; Full time

Job summary

HAIR SOUL in Malaysia is seeking a friendly front desk professional to welcome clients and handle inquiries across WhatsApp, phone, social media and walk-ins. You will manage appointments, confirmations, rescheduling, and follow-ups, while guiding clients through our services and promotions.

Responsibilities include processing check-ins/outs and payments, maintaining accurate records, coordinating with therapists, handling feedback, and supporting daily front desk and sales activities to ensure

Qualifications

• Experience in customer-facing roles is preferred.
• Ability to manage inquiries across multiple channels (WhatsApp, phone, social media).
• Strong communication and interpersonal skills.

Responsibilities

• Welcome and assist customers in a friendly and professional manner.
• Handle customer enquiries via WhatsApp, phone calls, social media and walk-ins.
• Manage appointment bookings, confirmations, rescheduling and follow-ups.
• Follow up with potential and existing customers.
• Provide information about services, treatments, promotions and packages.
• Handle check-in, check-out and payments.
• Maintain accurate customer and appointment records.
• Coordinate appointments with therapists.
• Handle feedback and complaints professionally.
• Assist with daily front desk and basic administrative duties.
• Support customer retention and sales activities.
• Ensure all enquiries are responded to promptly.
• Work closely with the outlet team to ensure smooth operations.

Skills

Customer service

Communication

Appointment scheduling

WhatsApp support

Phone handling

Job description

Welcome and assist customers in a friendly and professional manner

Handle customer enquiries via WhatsApp, phone calls, social media and walk-ins

Manage appointment bookings, confirmations, rescheduling and follow-ups

Follow up with potential and existing customers

Provide information about our services, treatments, promotions and packages

Handle customer check-in, check-out and payments

Maintain accurate customer and appointment records

Coordinate appointments and customer requests with therapists

Handle customer feedback and complaints professionally

Assist with daily front desk and basic administrative duties

Support customer retention and sales activities

Ensure all customer enquiries are responded to promptly

Work closely with the outlet team to ensure smooth daily operations