Helpdesk/Admin Analyst

Cushman & Wakefield; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Global company

Career development

Diversity and Inclusion

Job summary

Cushman & Wakefield in Malaysia (Kuala Lumpur) seeks a Helpdesk/Admin Analyst to deliver client-facing services as part of Remote Site Management within the Portfolio Services Centre. The role provides remote operational support and facilities coordination across the APAC region, following established processes and systems aimed at consistency and efficiency.

You will collaborate with teams to improve processes, manage documents and reporting, assist with invoices, and ensure compliance while

Qualifications

• Diploma or Bachelor’s degree (or equivalent experience).
• Proficient in spoken and written English.
• Must have 1-3 years facility management and remote site operational exposures.
• Advanced skills in MS Office such as PowerPoint, Word, Excel etc.
• Must be internet savvy with advanced IT skills for remote communications.
• Willing to work in shifting schedules as well as holidays.

Responsibilities

• Operations Support - supports the planning and delivery of remote site services across the APAC region while improving processes and management systems.
• Administrative & Process Support - maintains documents, ensures compliance, manages reporting cycles, and delivers training.
• Financial & Invoice Support - assists procure-to-pay operations, manages purchase orders, invoices, and payment tracking with Finance.
• Operational Excellence - identifies risks, resolves issues with cross-functional teams, ensures compliance and improvements.
• Collaboration & Cross-Support - works across teams to deliver seamless support and ensures consistent service standards.

Skills

MS Office

English proficiency

Remote site operations

Education

Diploma or Bachelor’s degree

Tools

PowerPoint

Word

Excel

Job description

Job Title

Helpdesk/Admin Analyst

Job Description Summary

The Admin Analyst is responsible for delivering client facing services as part of C&W’s Remote Site Management service capability within C&W’s Malaysia based Portfolio Services Centre. This role provides virtual and remote operational support and facilities coordination services for our client’s sites and operations across the APAC Region. The admin will require the holder to operate in accordance with established and developing processes, material and management systems aimed at providing remote site management support to range of sites across the APAC region. This role will work either independently or as part of a team to provide site coordination services for the assigned portfolio.

Job Description

About the Role:

• Operations Support - Supports the planning and delivery of remote site services across the APAC region while continuously improving processes, practices, and management systems to enhance operational efficiency.
• Administrative & Process Support - Provides administrative and operational support to country teams by maintaining documents, ensuring compliance, managing reporting cycles, and delivering training to promote consistency and operational readiness.
• Financial & Invoice Support - Supports procure-to-pay operations by managing purchase orders, assisting with invoice processing and payment tracking, and collaborating with Finance to resolve discrepancies while ensuring accurate reporting.
• Operational Excellence - Supports corporate real estate operations by identifying risks and service gaps, collaborating with cross-functional teams to resolve issues, ensuring compliance, and driving continuous improvements to enhance workplace experience.
• Collaboration & Cross-Support - Collaborates across teams to deliver seamless, solution-oriented support, assist with events and engagements, and ensure consistent service standards and smooth daily operations.

About You:

• Diploma or Bachelor’s degree (or equivalent experience).
• Proficient in spoken and written English.
• Must have 1-3 years facility management and remote site operational exposures.
• Advanced skills in MS Office such as PowerPoint, Word, Excel etc.
• Must be internet savvy and with advanced IT skills providing remote communications.
• Willing to work in shifting schedules as well as holidays.

Why join Cushman & Wakefield?

Cushman & Wakefield is a global powerhouse in real estate services, known for its entrepreneurial spirit, collaborative culture, and relentless focus on client outcomes. Our partnership with this client—a top 10 fortune 500 healthcare company ranked among America’s Most Innovative and the World’s Most Admired offers an incredible opportunity for the right person to make a real impact. working at Cushman & Wakefield means you will benefit from:

• Being part of a growing global company.
• Career development and a promote from within culture.
• An organization committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us! (For AUS only) We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”