Receptionist

Jones Lang LaSalle Incorporated; Selangor; On-site; MYR 24,000 - 36,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Malaysia is seeking a professional Receptionist to be the first point of contact for visitors and callers. You will manage front desk operations, maintain visitor logs, and support daily office functions with a customer-centric approach.

The role requires strong English and Bahasa Malaysia communication, a friendly demeanour, and prior experience in reception or customer service.

Qualifications

• SPM/O-Level qualification or equivalent.
• Diploma in Business Administration or related field preferred.
• 2–3 years of receptionist or customer service experience, preferably within a Malaysian commercial office environment.

Responsibilities

• Greet visitors, verify IDs and manage visitor logs.
• Answer multi-line phone system, route calls, and take messages.
• Coordinate meeting room bookings and arrange staff directions.
• Process incoming mail and manage package deliveries.
• Provide general administrative support and maintain reception area.

Skills

Customer service

Reception

Communication

English & BM

Education

SPM/O-Level

Diploma in Business Administration

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Receptionist Job Description

Position: Receptionist

Reports to: Front Office Lead cum Security Coordinator

Location: Malaysia

Position Overview

The Receptionist serves as the primary point of contact for all visitors and callers while managing comprehensive mailroom operations to support daily office functions. This role combines exceptional customer service delivery with efficient mail and package management, contributing to a professional and welcoming office environment for employees, clients, and visitors.

Key Responsibilities

• Customer Relations and Reception Services Provide professional and courteous reception services to all visitors, clients, and employees entering the office premises. Greet guests warmly, verify identification, and manage visitor registration processes using digital check-in systems. Handle multi-line telephone system operations including call routing, message taking, and providing general information about the company and office services. Maintain accurate visitor logs and ensure proper security protocols are followed for all guest interactions.
• Meeting and Appointment Coordination Coordinate meeting room bookings and ensure conference facilities are properly prepared for client meetings and internal gatherings. Assist visitors with directions to meeting locations and coordinate with relevant staff members for seamless appointment management. Manage appointment scheduling requests and provide support for calendar coordination when required by management or visiting clients.
• Mailroom Operations and Package Management Process all incoming mail including sorting, logging, and distributing correspondence to appropriate departments and individuals. Manage package deliveries from various courier services and maintain accurate records of received items including tracking numbers and delivery confirmations. Coordinate outgoing mail services including postage calculation, package preparation, and courier pickup scheduling. Maintain organized filing systems for mail delivery records and package tracking documentation.
• Administrative Support Services Provide general administrative assistance including photocopying, scanning, and basic document preparation for various departments. Maintain reception area organization and ensure professional appearance of lobby and visitor waiting areas. Assist with office supply inventory management and coordinate with facilities team for reception area maintenance needs. Support special events and client hospitality arrangements as directed by Front Office Lead.
• Communication and Information Management Handle general inquiries about office services, building amenities, and company information in professional manner. Coordinate internal communications including message delivery and interdepartmental correspondence. Maintain current knowledge of staff extensions, department locations, and office procedures to provide accurate information to callers and visitors. Support emergency communication procedures as outlined in office safety protocols.
• Technology and System Operations Operate visitor management software, phone systems, and mail tracking platforms effectively to maintain accurate records and efficient service delivery. Process access cards for temporary visitors and coordinate with security systems for guest access management. Use Microsoft Office applications for basic administrative tasks and maintain electronic records as required by office procedures.

Required Qualifications

• SPM/O-Level qualification or equivalent; Diploma in Business Administration, Customer Service, or related field preferred. Minimum two to three years of experience in reception, customer service, or administrative roles, preferably within Malaysian commercial office environment. Previous experience with mailroom operations and package management systems advantageous.

Communication and Language Skills

Fluency in English and Bahasa Malaysia essential for professional communication with diverse clientele. Proficiency in Chinese dialects (Mandarin/Cantonese) highly advantageous given Malaysia's multicultural business environment. Excellent verbal and written communication skills with ability to interact professionally with all levels of personnel and external visitors.

Customer Service Excellence

Strong interpersonal skills with natural ability to provide friendly, professional service to visitors and callers. Patience and dip