Receptionist

Alba Dental; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Job summary

Alba Dental in Kuala Lumpur invites an energetic Customer Service professional to join our premium cosmetic dental clinic. You will be the face of the clinic, welcoming patients and guiding them from initial inquiry through follow-ups, delivering exceptional service and ensuring a seamless patient journey.

You will handle appointments, inquiries, patient records, and coordinate treatment options and payment plans with the dental team.

Qualifications

• Fluent in English, Bahasa Malaysia, and Chinese.
• Outgoing, friendly and confident in engaging people.
• Organized and detail-oriented; able to manage multiple tasks.

Responsibilities

• Greet and assist patients with a professional, warm approach.
• Manage appointments and inquiries via phone, email, and in person.
• Guide patients through treatment options and payment solutions.
• Coordinate financial plans and payment options for patients.
• Handle patient records and maintain CRM updates with confidentiality.
• Collaborate with the dental team to ensure a seamless patient experience.
• Maintain a welcoming, premium clinic environment.

Skills

Customer service

English proficiency

Bahasa Malaysia

Chinese language

Job description

Are you an outgoing, energetic, and highly motivated professional who thrives on delivering exceptional customer service? Do you enjoy helping people, building relationships, and ensuring a seamless patient experience from start to finish? If so, we want you to join Alba Dental! A high-end cosmetic dental clinic in Damansara, Kuala Lumpur.

This role combines front desk customer service with patient coordination, ensuring each patient receives top-tier care, from their first inquiry to post-treatment follow-ups.

Your Role

As the Customer Service you are the face and heart of our clinic, responsible for making every patient feel welcomed, valued, and well-supported throughout their journey with us.

Key Responsibilities:

• Greet and assist patients with a professional, warm, and engaging approach
• Manage appointments and inquiries via phone, email, and in person with efficiency and accuracy
• Guide patients through treatment options and payment solutions, ensuring they feel informed and comfortable
• Coordinate financial plans and payment options, helping patients find the best solutions for their needs
• Handle patient records and CRM system updates, ensuring accuracy and confidentiality
• Work closely with the dental team to create a seamless patient experience
• Ensure a welcoming, high-end clinic environment that reflects our premium services

What We’re Looking For:

• Fluent in English, Bahasa Malaysia, and Chinese – must be able to communicate effectively with diverse patients
• Outgoing, friendly, and confident – naturally engaging and passionate about people
• Customer service-focused – willing to go the extra mile to create an outstanding experience
• Organized and detail-oriented – able to juggle multiple tasks without missing a beat
• Tech-savvy and adaptable – comfortable using booking systems and managing patient records
• Previous experience in customer service or healthcare/beauty

Why Join Alba Dental?

Be part of a premium cosmetic dental clinic with cutting-edge technology and a patient-first approach

Work in a dynamic, professional, and high-energy environment where your contributions are valued

Opportunities for career growth and development within a growing industry

If you’re a people-person who loves delivering exceptional service, problem-solving, and making a difference in patients’ lives, we want to hear from you!