Cosmetic Dental Front Desk & Patient Concierge

Alba Dental; Kuala Lumpur; Vor Ort; MYR 33.000 - 67.000; Vollzeit

Zusammenfassung

Alba Dental in Kuala Lumpur invites an energetic Customer Service professional to join our premium cosmetic dental clinic. You will be the face of the clinic, welcoming patients and guiding them from initial inquiry through follow-ups, delivering exceptional service and ensuring a seamless patient journey.

You will handle appointments, inquiries, patient records, and coordinate treatment options and payment plans with the dental team.

Qualifikationen

• Fluent in English, Bahasa Malaysia, and Chinese.
• Outgoing, friendly and confident in engaging people.
• Organized and detail-oriented; able to manage multiple tasks.

Aufgaben

• Greet and assist patients with a professional, warm approach.
• Manage appointments and inquiries via phone, email, and in person.
• Guide patients through treatment options and payment solutions.
• Coordinate financial plans and payment options for patients.
• Handle patient records and maintain CRM updates with confidentiality.
• Collaborate with the dental team to ensure a seamless patient experience.
• Maintain a welcoming, premium clinic environment.

Kenntnisse

Customer service

English proficiency

Bahasa Malaysia

Chinese language

Jobbeschreibung

Alba Dental in Kuala Lumpur invites an energetic Customer Service professional to join our premium cosmetic dental clinic. You will be the face of the clinic, welcoming patients and guiding them from initial inquiry through follow-ups, delivering exceptional service and ensuring a seamless patient journey.

You will handle appointments, inquiries, patient records, and coordinate treatment options and payment plans with the dental team.