Receptionist

Elysia Hospitality SDN BHD; Kedah; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Staff discounts on accommodation

Professional development opportunities

Collaborative workplace culture

Work-life balance

Wellbeing prioritized

Job summary

Elysia Hospitality SDN BHD in Langkawi, Kedah is seeking a professional Receptionist to greet guests, manage check-ins/outs, and handle inquiries with warmth and efficiency. You will be the first point of contact, ensuring a memorable and smooth guest experience across the front desk.

The role requires strong English communication, customer service prowess, and familiarity with hotel systems. Flexibility to work evenings, weekends, and holidays is essential in this busy hospitality environment.

Qualifications

• Experience in a front office or receptionist role in hospitality.
• Strong English communication; other languages are a plus.
• Proficiency with hotel management systems and general computer applications.

Responsibilities

• Greet guests on arrival and departure with warmth and professionalism.
• Handle check-ins/check-outs and reservations using the PMS.
• Answer guest inquiries about facilities and local attractions.
• Answer calls, emails and other correspondence in a timely manner.
• Coordinate with housekeeping and other departments to fulfill requests.
• Process payments and reconcile guest accounts.
• Maintain a clean and welcoming reception area.
• Assist with administrative tasks and peak-period support.

Skills

Excellent communication

Customer service

Teamwork

Organisational skills

Multilingual

Flexibility

Education

Diploma in Hospitality/Tourism or related

Front office certification

Tools

Property Management System

MS Office

Job description

About the role

We are seeking a professional and welcoming Receptionist to join the team at Elysia Hospitality SDN BHD in Langkawi, Kedah. This is a full-time position that plays a crucial role in creating the first impression for our guests and ensuring their stay with us is exceptional. As the face of our establishment, you will be responsible for managing guest arrivals, departures, and enquiries whilst maintaining the highest standards of customer service and hospitality. This role is integral to the smooth operation of our front office and directly contributes to guest satisfaction and loyalty.

Key responsibilities

• Greeting guests upon arrival and departure with warmth and professionalism
• Processing check-ins and check-outs efficiently using our property management system
• Responding to guest enquiries regarding room facilities, local attractions, and hotel services
• Handling telephone calls, emails and correspondence in a timely and courteous manner
• Managing room reservations, amendments and cancellations accurately
• Coordinating with housekeeping, maintenance and other departments to ensure guest requests are fulfilled promptly
• Processing payments and reconciling guest accounts
• Maintaining the reception area to ensure it is clean, organised and welcoming
• Addressing guest concerns and complaints with empathy and professionalism, escalating to management when necessary
• Providing information about hotel facilities, services and local area recommendations
• Assisting with administrative tasks such as filing, data entry and documentation
• Supporting the front office team during peak periods and special events

What we’re looking for

• Proven experience working as a Receptionist or in a similar front office role within the hospitality industry
• Excellent communication skills in English, with fluency in additional languages being highly advantageous
• Strong proficiency with hotel management systems and computer applications
• Outstanding customer service skills with the ability to remain calm and professional in busy environments
• Exceptional organisational and time management abilities
• Attention to detail and accuracy in handling administrative tasks and financial transactions
• Professional appearance and a genuine passion for delivering exceptional guest experiences
• Ability to work flexibly, including evenings, weekends and public holidays as required
• Diploma or certification in hospitality, tourism or customer service is preferred
• Strong problem-solving skills and the ability to work effectively as part of a team

What we offer

• competitive remuneration packages that reflect your skills and experience.
• access to staff discounts on accommodation and dining facilities.
• opportunities for professional development and training within the hospitality sector.
• collaborative workplace culture that values each team member's contribution.
• promoting work-life balance.
• providing a supportive environment where your wellbeing is prioritised.
• welcoming applications from all candidates and encouraging adjustments or support during the recruitment process.

About us

Elysia Hospitality SDN BHD is a dedicated hospitality provider committed to delivering outstanding guest experiences in Langkawi, Kedah. We pride ourselves on our attention to detail, warm hospitality, and commitment to excellence in all aspects of our service. Our team is passionate about creating memorable experiences for our guests whilst maintaining the highest standards of professionalism and integrity. We are an inclusive employer that values diversity and creates an environment where all employees can contribute their best.