Fraud Dispute Operations Specialist

UOB; Selangor; On-site; MYR 40,000 - 64,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd is seeking a Fraud Dispute Operations Officer to manage fraud dispute related operations, engaging with customers throughout the dispute process and delivering clear post-dispute communications.

The role emphasizes strong analytical skills, attention to detail, and adherence to compliance standards while providing exceptional customer experience. Experience in dispute handling is a plus.

Responsibilities

• Engage with customers throughout the dispute process.
• Prepare detailed case write-ups for each fraud dispute.
• Ensure clear and timely post-dispute communications to customers and internal teams.

Job description

United Overseas Bank (Malaysia) Bhd is seeking a Fraud Dispute Operations Officer to manage fraud dispute related operations, engaging with customers throughout the dispute process and delivering clear post-dispute communications.

The role emphasizes strong analytical skills, attention to detail, and adherence to compliance standards while providing exceptional customer experience. Experience in dispute handling is a plus.