Quote & Sales Support Specialist (SLA-Driven)

Infosys; Petaling Jaya; On-site; MYR 56,000 - 89,000; Full time

Job summary

Infosys Malaysia is seeking a Sales Support professional to assist in generating quotes and consolidating data to support fast turnaround times. You will handle quote requests, including overseas inquiries, and maintain SLA performance while coordinating with vendors and stakeholders.

The role requires a Diploma or degree in Business, 2+ years IT sales support experience, strong English and numeracy, and a proactive, detail-oriented mindset.

Qualifications

• Diploma or degree in Business or any related field.
• More than 2 years’ experience in Sales Support role of IT industry.
• Good in English, Mathematics, Excel and Microsoft Outlook.
• A good understanding of Sales/buying cycle and ability to handle dispute case.
• Good Problem-Solving skill.
• Meticulous and Detailed in numbers.

Responsibilities

• Assist client manager in generating quotes to facilitate in fast turnaround time. This might involve a degree of product pricing knowledge.
• Responsible of Information gathering and data consolidation of each quote request.
• Handle incoming quotation requests including overseas requests from other NTT Offices.
• Frequent follow up call required to achieve client request closure within SLA given.
• Process and follow-up on dispute case or open issues within SLA given.
• Dealing with external and internal queries in a professional, client-oriented manner.
• Close alliance with vendors to obtain vendor’s quotations and assist deal registrations if required.
• Establish and maintain good relationship with decision-makers, internal and external Stakeholders.
• Responsible for QA process.
• Provides mentorship & guidance to new joiners.
• To assist in order submission if required.
• Any other duties and responsibilities which will be assigned by the management or superior as and when necessary.

Skills

Excel

Microsoft Outlook

English proficiency

Mathematics

Problem solving

Attention to detail

Education

Diploma or degree in Business or related field

Tools

Excel

Microsoft Outlook

Job description

Infosys Malaysia is seeking a Sales Support professional to assist in generating quotes and consolidating data to support fast turnaround times. You will handle quote requests, including overseas inquiries, and maintain SLA performance while coordinating with vendors and stakeholders.

The role requires a Diploma or degree in Business, 2+ years IT sales support experience, strong English and numeracy, and a proactive, detail-oriented mindset.