QUALITY MANAGER / ASSISTANT MANAGER

Chenbro (Malaysia) Sdn. Bhd.; Kulai; Sur place; MYR 120 000 - 180 000; Plein temps

Résumé du poste

Chenbro (Malaysia) Sdn. Bhd. is seeking a seasoned Quality Engineer Manager to lead the CQE department at our Johor facility. You will drive quality initiatives, oversee RCAs and 8D handling, and coordinate cross-functional teams to resolve customer quality concerns.

You will review quality metrics, implement CAPAs, and mentor a quality team to strengthen technical capabilities. This role requires hands-on problem solving and a strong customer focus within a manufacturing environment.

Qualifications

• Bachelor’s Degree in Mechanical Engineering, Mold Engineering, Manufacturing Engineering, or another relevant engineering discipline.
• 5+ years in Quality Engineering, Customer Quality Engineering, or related quality function.
• 3+ years in supervisory, team lead, or managerial capacity.
• Ability to read and interpret engineering drawings and technical specifications.
• Knowledge of mold construction, machining principles, and practical mold design concepts.
• Familiarity with ISO 9001 requirements and procedures.

Responsabilités

• Establish, implement, monitor, and review the department’s annual KPIs.
• Evaluate departmental performance and ensure quality objectives are aligned with company goals.
• Take ownership of customer complaints and ensure timely response and resolution.
• Prepare and review quality-related reports such as 8D, RCCA, SCAR, and Failure Analysis.
• Implement corrective and preventive actions to eliminate root causes and prevent repeated issues.
• Act as the key quality contact person for customers.
• Provide quality updates, reports, and technical information during customer meetings and reviews.
• Maintain effective communication with customers to support high customer satisfaction.
• Work with internal departments to investigate and resolve customer quality concerns.
• Monitor quality-related projects and action plans to ensure timely completion and follow-up.
• Plan and organize CQE activities and manage daily quality operations.
• Supervise, guide, coach, and assess team members to improve technical capabilities and quality knowledge.
• Demonstrate leadership, team management, and people development capabilities.
• Strong customer-oriented mindset with commitment to quality and satisfaction.

Connaissances

Reading drawings

Mold design knowledge

ISO 9001

FMEA

QC7 Tools

Reliability analysis

Manufacturing processes

Formation

Bachelor’s degree in Mechanical/ Manufacturing/Mold Engineering

Description du poste

Establish, implement, monitor, and review the department’s annual KPIs.

Evaluate departmental performance and ensure quality objectives are aligned with overall company goals.

Take ownership of customer complaints and ensure timely response and resolution.

Prepare and review quality-related reports such as 8D, RCCA, SCAR, and Failure Analysis.

Implement corrective and preventive actions to eliminate root causes and prevent repeated issues.

Act as the key quality contact person for customers.

Provide quality updates, reports, and technical information during customer meetings and reviews.

Maintain effective communication with customers to support a high level of customer satisfaction.

Work closely with internal departments to investigate and resolve customer quality concerns.

Monitor quality-related projects and action plans to ensure timely completion and proper follow-up.

Plan and organize CQE departmental activities and manage daily quality operations.

Supervise, guide, coach, and assess team members to improve their technical capabilities and quality knowledge.

JOB REQUIREMENTS

Bachelor’s Degree in Mechanical Engineering, Mold Engineering, Manufacturing Engineering, or another relevant engineering discipline.

At least 5 years of experience in Quality Engineering, Customer Quality Engineering, or a related quality function.

Minimum 3 years of experience in a supervisory, team lead, or managerial capacity.

Able to understand, read, and interpret engineering drawings and technical specifications.

Good understanding of mold construction, machining principles, and practical mold design concepts.

Familiar with ISO 9001 Quality Management System requirements and procedures.

Knowledge of BOM structures, project development stages, and related process flows.

Hands-on experience in managing customer complaints, RMA cases, response timelines, and follow-up actions.

Strong knowledge and practical application of:

QC 7 Tools

FMEA (Failure Mode and Effects Analysis)

Reliability analysis and technical report preparation

Mechanical manufacturing processes including stamping, machining, and molding

Strong ability to coordinate and communicate effectively across different departments when addressing quality matters.

Demonstrated leadership, team management, and people development capabilities.

Strong customer-oriented mindset with a commitment to quality performance and customer satisfaction.

Chenbro (Malaysia) Sdn. Bhd. is a subsidiary of a Taiwan-based global manufacturer specializing in high-quality mechanical for the IT and data center industry.

Our new manufacturing plant located in Senai Airport City, Johor will serve as a key production hub in Southeast Asia, supporting global customers with innovative, precise, and sustainable solutions.

The Malaysia plant marks a key milestone in Chenbro’s journey toward global manufacturing expansion and localization. In the coming year, Chenbro aims to complete the facility and use Malaysia as a hub connecting Asia and global customers, driving the AI and server industries toward efficiency and sustainability,

Chenbro (Malaysia) Sdn. Bhd. is a subsidiary of a Taiwan-based global manufacturer specializing in high-quality mechanical for the IT and data center industry.

Our new manufacturing plant located in Senai Airport City, Johor will serve as a key production hub in Southeast Asia, supporting global customers with innovative, precise, and sustainable solutions.

The Malaysia plant marks a key milestone in Chenbro’s journey toward global manufacturing expansion and localization. In the coming year, Chenbro aims to complete the facility and use Malaysia as a hub connecting Asia and global customers, driving the AI and server industries toward efficiency and sustainability,