Quality Manager

Enproserve; Cyberjaya; On-site; MYR 180,000 - 240,000; Full time

Job summary

Jora Malaysia is seeking a Senior Quality Compliance leader to develop and manage the organization's quality audit program, ensuring ISO 9001:2015 alignment across sites.

You will oversee internal and external audits, track corrective actions, and report trends to management to drive governance, continuous improvement, and customer satisfaction.

This role requires extensive experience in quality governance, stakeholder management, and regulatory liaison.

Qualifications

• Bachelor's degree in Engineering, Quality Management, Manufacturing or related discipline.
• Minimum 10 years in quality management, governance, compliance and audits.
• Strong leadership and stakeholder management skills.
• In-depth knowledge of ISO 9001:2015.
• Experience liaising with regulatory authorities such as DOSH and CIDB.

Responsibilities

• Develop, implement, and maintain annual quality audit schedules in compliance with ISO 9001:2015.
• Plan and conduct periodic internal and external audits to verify conformance with policies and standards.
• Oversee audit findings and ensure corrective and preventive actions; monitor improvements.
• Report audit outcomes and trends to management for governance and decision-making.
• Lead quality awareness programs and drive quality campaigns across departments.
• Foster accountability, teamwork, and ownership in quality performance.

Skills

Audit planning

Internal & external audits

Corrective & preventive actions

Quality performance analysis

Stakeholder management

Education

Bachelor’s Degree in Engineering/Quality Management/Manufacturing

Master’s Degree in Quality Management/Business Administration

Tools

ISO standards framework

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Develop, implement, and maintain annual quality audit schedules in compliance with ISO 9001:2015 requirements.
• Plan and conduct periodic internal and external audits to verify conformance with company policies, contractual obligations, and applicable standards.
• Oversee audit findings, ensure effective corrective and preventive actions and continuously monitor improvement effectiveness.
• Report audit outcomes and trends to management for governance and decision-making.

Quality Compliance & Performance Monitoring

• Conduct QA/QC technical compliance reviews, ensuring timely updates to procedures and quality documentation.
• Perform quality performance analysis and reporting, including customer satisfaction metrics, quality incident rates, and competency gap assessments.
• Review quality-related contractual requirements to ensure alignment with company standards and client expectations.
• Oversee site QC Teams’ technical competencies, performance, and compliance with approved Quality Plans.
• Manage and control the company’s codes, standards, governing documents, and quality guidelines.
• Manage and respond to client enquiries, complaints, and feedback, ensuring timely resolution and continuous improvement.

Quality Culture & Campaign Management

• Lead company-wide quality awareness programs to promote a culture of quality excellence and continuous improvement.
• Plan and execute quality campaigns and initiatives to drive best practices across all departments and project sites.
• Foster a culture of accountability, teamwork, and ownership in quality performance at all organizational levels.
• Identify, recommend, and implement process improvements to enhance operational efficiency, compliance, and risk mitigation.
• Drive standardization of quality implementation across all business units and projects.
• Work closely with internal stakeholders and certification / regulatory bodies (e.g. DOSH, CIDB, certification bodies) to maintain compliance and high-quality standards.

Academic Qualifications

• Bachelor’s Degree in Engineering, Quality Management, Manufacturing, or a related discipline.
• Master’s Degree in Quality Management, Business Administration, or related fields is an added advantage.

Professional Certifications (Preferred / Highly Recommended)

• ISO 9001:2015 Lead Auditor – Highly Recommended
• Six Sigma Certification (Green Belt / Black Belt) – Added Advantage
• Certified Quality Engineer (CQE) or equivalent
• Relevant industry certifications such as ISO 45001, ISO 14001, ASQ, or equivalent

Work Experience

• Minimum 10 years of working experience, with the majority in quality management, governance, compliance, and audits.
• Demonstrated experience in leading ISO 9001-based quality audits.
• Proven track record in developing quality strategies, continuous improvement programs, and quality culture initiatives.
• Experience liaising with regulatory authorities such as DOSH, CIDB, and handling statutory compliance.
• Mandatory leadership and managerial experience in quality-related roles.
• In-depth knowledge of ISO 9001:2015 and related quality management standards.
• Strong expertise in quality governance, risk assessment, and compliance frameworks.
• Ability to develop, implement, and monitor quality audit programs and corrective action plans.
• Excellent leadership, communication, and stakeholder management skills.
• Strong analytical, problem-solving, and data-driven decision-making capabilities.