Quality Engineer: Customer QC & CAPA Lead

Bossard (M) Sdn. Bhd.; Penang; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Outpatient Medical Coverage

Annual Medical Checkup Coverage

Dental Coverage

Optical Coverage

Health Lunch Benefit

Group Insurance

SKBBK Subsidy

Gym Subsidy

Job summary

Bossard (M) Sdn. Bhd. is seeking a proactive Quality Engineer in Penang to lead product quality concerns and drive timely resolutions. You will manage customer complaints, coordinate investigations, and support continuous improvement efforts across departments.

The role requires a degree or advanced diploma and 2–3 years in quality or engineering within mechanical or fastening hardware. Mandarin and CAD tools are advantageous for cross-border collaboration and technical support.

Qualifications

• Degree or Advanced Diploma required.
• 2–3 years of quality/engineering experience in the mechanical/fastening hardware industry preferred.
• Mandarin proficiency helpful for coordinating with China-based vendors.

Responsibilities

• Serve as the main point for product quality complaints and feedback.
• Investigate and document customer complaints, coordinating with teams to ensure products meet requirements.
• Perform root cause analysis (RCA) and define corrective/preventive actions (CAPA).
• Provide timely updates and resolutions to internal and external customers.
• Collaborate with cross-functional teams to ensure processes meet customer expectations.
• Involve in audits/visits for customers and suppliers and provide technical support.
• Oversee and approve First Article inspection procedures and supervise Quality Inspectors.

Skills

Mandarin

SolidWorks

AutoCAD

Mechanical fastening experience

Communication

Teamwork

Problem-solving

Independent work

Education

Degree or Advanced Diploma

Tools

SolidWorks

AutoCAD

Job description

Bossard (M) Sdn. Bhd. is seeking a proactive Quality Engineer in Penang to lead product quality concerns and drive timely resolutions. You will manage customer complaints, coordinate investigations, and support continuous improvement efforts across departments.

The role requires a degree or advanced diploma and 2–3 years in quality or engineering within mechanical or fastening hardware. Mandarin and CAD tools are advantageous for cross-border collaboration and technical support.