Quality Engineer: Customer-Focused NPI & CI Leader

PERSOL; Kulai; On-site; MYR 60,000 - 90,000; Full time

Job summary

PERSOL is seeking a Quality Engineer in Malaysia to act as the main liaison between customers and internal teams on quality matters. You will manage customer complaints using structured problem-solving tools and lead corrective actions to improve product quality.

You will coordinate First Article inspections for NPI readiness and support APQP, PPAP, Control Plans and PFMEA. Strong analytical and communication skills are essential.

Qualifications

• Diploma or Degree in Mechanical Engineering or related discipline.
• 2–3 years of quality engineering experience in metal stamping/fabrication.
• Solid knowledge of ISO 9001, ISO 14001, ISO 13485 and IATF 16949.
• Hands-on with 8D, FMEA, SPC and Root Cause Analysis.
• Strong analytical, problem-solving and communication skills.

Responsibilities

• Act as the main liaison between customers and internal teams on quality-related matters.
• Manage customer complaints using structured problem-solving tools and implement corrective actions.
• Coordinate First Article inspections and ensure quality readiness for NPI.
• Support APQP, PPAP, Control Plans, PFMEA and inspection standard development.
• Analyze quality performance using suitable quality KPIs.
• Lead continuous improvement initiatives through various methodologies.
• Collaborate with customers to reduce defects and improve product quality.
• Support audits by internal, customer and third parties to ensure compliance.

Skills

Analytical skills

Problem-solving

Communication

Education

Diploma or Degree in Mechanical Engineering

Tools

8D

FMEA

SPC

Root Cause Analysis

Job description

PERSOL is seeking a Quality Engineer in Malaysia to act as the main liaison between customers and internal teams on quality matters. You will manage customer complaints using structured problem-solving tools and lead corrective actions to improve product quality.

You will coordinate First Article inspections for NPI readiness and support APQP, PPAP, Control Plans and PFMEA. Strong analytical and communication skills are essential.