Quality Engineer: CAPA, NPI & Continuous Improvement

GM Recruitment; Johor Bahru; On-site; MYR 100,000 - 134,000; Full time

Job summary

GM Recruitment is seeking a Quality Engineer in Malaysia to manage customer complaints, perform root cause analysis, and drive CAPA. You will lead investigations, monitor yields, and implement continuous improvement using SPC, 8D, and FMEA.

Collaboration across Production, Process, and Supplier Quality teams is essential to ensure compliance with ISO 9001 / IATF 16949 and audit readiness. The role requires a Bachelor's degree in Engineering or related field and at least 3 years in manufacturing

Qualifications

• Bachelor’s degree in Engineering or related field.
• Minimum 3 years of manufacturing experience (automotive, semiconductor, PCB, or related).
• Hands-on experience in customer complaint handling, failure analysis (FA), CAPA, and quality improvement initiatives.
• Familiar with ISO 9001 / IATF 16949 standards and audit requirements.
• Proficient in quality tools such as 8D, FMEA, Control Plans, and SPC.
• Knowledge of Six Sigma methodologies is an added advantage.
• Strong analytical, problem-solving, and communication skills.
• Able to work independently and collaborate effectively across departments.

Responsibilities

• Manage customer complaints and product quality issues, ensuring timely and effective resolution.
• Perform product failure analysis (FA) and identify root causes.
• Lead quality investigations and drive corrective and preventive actions (CAPA).
• Monitor product yield performance and implement continuous improvement initiatives.
• Analyze quality data using tools such as SPC, 8D, and FMEA.
• Support quality validation activities for New Product Introduction (NPI).
• Participate in customer and certification audits, ensuring compliance with applicable standards.
• Collaborate with Production, Process, and Supplier Quality teams to resolve quality-related issues.

Education

Bachelor’s Degree in Engineering or related field

Tools

8D

FMEA

Control Plans

SPC

Job description

GM Recruitment is seeking a Quality Engineer in Malaysia to manage customer complaints, perform root cause analysis, and drive CAPA. You will lead investigations, monitor yields, and implement continuous improvement using SPC, 8D, and FMEA.

Collaboration across Production, Process, and Supplier Quality teams is essential to ensure compliance with ISO 9001 / IATF 16949 and audit readiness. The role requires a Bachelor's degree in Engineering or related field and at least 3 years in manufacturing