Quality Assurance Manager

ERMS Berhad; Subang Jaya; Presencial; MYR 120.000 - 180.000; Jornada completa

Descripción de la vacante

REN Wellness Retreat (by ERMS Berhad) seeks an experienced Quality Manager to lead our Quality Management System and assurance programs across hospitality and wellness services.

You will develop SOPs, conduct internal audits, and drive CAPA, KPI monitoring, and continuous improvements with cross-department collaboration.

Formación

• Bachelor's degree in quality management or related field.
• 7+ years in quality assurance, internal audits or related service industries.
• Experience in healthcare, hospitality or wellness is a plus.
• Solid knowledge of QMS, SOPs, CAPA and improvements.
• Familiarity with ISO 9001 / MSQH or similar standards.
• Lean Six Sigma certification or experience preferred.
• Strong analytical, problem-solving and communication skills.
• Independent and collaborative across departments.

Responsabilidades

• Develop, implement and maintain the company's QMS.
• Develop, review and improve SOPs, policies and service standards.
• Conduct internal quality audits and follow up on findings.
• Monitor CAPA actions and ensure closure.
• Track quality KPIs, customer feedback and operational issues.
• Identify gaps and recommend continuous improvement initiatives.
• Prepare quality reports and management recommendations.
• Support regulatory readiness and accreditation efforts.

Conocimientos

Quality Management

SOP Development

Internal Audit

CAPA

Process Improvement

Communication

Educación

Bachelor's Degree in Quality Management

Herramientas

QMS

Descripción del empleo

REN Wellness Retreat (by ERMS Berhad - a subsidiary of IJM Land), is a one-of-a-kind integrated Hospitality, Health and Wellness destination anchored Traditional & Complementary Medicine aspiring to enrich people's lives in every way. REN aims to provide a luxurious nurturing haven for all, from Business Travelers to Holiday Makers, Athletes and Families.

Job Responsibilities

Develop, implement and maintain the company's Quality Management System (QMS).

Develop, review and improve SOPs, policies, work processes and service standards.

Conduct internal quality audits and follow up on audit findings.

Monitor and ensure corrective and preventive actions (CAPA) are properly implemented and closed.

Monitor quality KPIs, customer feedback, complaints and operational issues.

Identify process gaps and recommend continuous improvement initiatives.

Prepare quality reports and recommendations for Management.

Support regulatory, certification and accreditation readiness where applicable.

Requirements

At least Bachelor's Degree in Quality Management, Business Administration, Healthcare, Hospitality, Operations Management or a related field.

At least 7 years of working experiences in Quality Assurance, Quality Management, Internal Audit, Healthcare, Hospitality, Wellness or related service industries.

Experience in healthcare, wellness or hospitality is an advantage.

Good knowledge of QMS, SOP development, internal audit, CAPA and process improvement.

Knowledge of ISO 9001, MSQH or other relevant quality standards is an advantage.

Lean Six Sigma / Six Sigma certification or experience is an added advantage.

Strong analytical, problem-solving and communication skills.

Able to work independently and engage effectively with different departments and levels of management.

The REN, we exemplify the virtues of integrity, compassion and a solid moral compass with a passion for a cause, service from the hearts with a constructive responsibility to prioritize the greater good over self-interest.