AI Safety Content QA & Evaluation Specialist

TikTok Inc.; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

TikTok Malaysia's Safety Model Operations (SMO) team builds, optimizes, and maintains ML models and processes to support Trust & Safety across regions. The SMO Delivery Team handles QA, reviews RCA outcomes, and monitors project KPIs to ensure labeling accuracy and risk mitigation.

Collaboration with cross-functional teams is required to improve workflows, evaluation methodologies, and model performance, while Mandarin liaison with the China team ensures accurate communication of safety policies

Qualifications

• Experience in internet Trust & Safety, QA, AI data evaluation, or policy operations.
• Strong logical reasoning and synthesis skills for complex scenarios.
• Excellent cross-cultural written and verbal communication in English; Mandarin liaison required.

Responsibilities

• Construct and iterate the core Golden Sets for the content safety ecosystem.
• Conduct deep-dive analyses on high-risk safety cases to identify misapplications and risk trends; translate policies into SOPs.
• Drive the content safety data closed-loop with cross-functional teams to improve human review quality and AI interception efficacy.
• Systematize QA methodologies and track data metrics to boost data accuracy and operational efficiency.

Skills

Trust & Safety

QA experience

Policy operations

English

Mandarin

Job description

TikTok Malaysia's Safety Model Operations (SMO) team builds, optimizes, and maintains ML models and processes to support Trust & Safety across regions. The SMO Delivery Team handles QA, reviews RCA outcomes, and monitors project KPIs to ensure labeling accuracy and risk mitigation.

Collaboration with cross-functional teams is required to improve workflows, evaluation methodologies, and model performance, while Mandarin liaison with the China team ensures accurate communication of safety policies