Quality Assurance Lead - ISO QMS & Audits

MatrixMax Systems Sdn Bhd; George Town; On-site; MYR 120,000 - 180,000; Full time

Job summary

MatrixMax Systems Sdn Bhd is seeking a Quality Management Representative to oversee the QMS, drive continuous improvements, and manage audits across production and operations. You will resolve CPARs, track CAPA actions, and promote quality awareness throughout the organization.

The role requires a Diploma or Bachelor's in Quality Management or related field with 3–5 years in QA/QMS/ISO compliance within manufacturing. Strong leadership and bilingual communication are essential.

Qualifications

• Minimum Diploma or Bachelor's Degree in Quality Management, Engineering, Manufacturing, or a related discipline.
• Minimum 3–5 years of working experience in Quality Assurance/Quality Control, QMS implementation, or ISO compliance within a manufacturing or packaging environment.
• Proven experience in lead auditing, handling internal/external audits, and managing CPAR/CAPA processes.
• Strong background in production process troubleshooting and quality documentation control.
• Thorough knowledge of ISO Quality Management System requirements and auditing standards.
• Excellent analytical, problem-solving, and root-cause analysis (CAPA) skills.
• Strong leadership and cross-functional communication skills to audit and influence HODs and section leaders.
• High attention to detail with robust organizational and reporting capabilities.
• Bahasa Malaysia: Good spoken and written communication skills.
• English: Good spoken and written communication skills (required for audits and formal reporting).

Responsibilities

• Oversee, maintain, and continuously improve the QMS in line with ISO standards.
• Drive quality performance and manage audits (internal and external).
• Resolve non-conformances (CPARs) and monitor CAPA actions.
• Report QMS performance and audit findings to the Managing Director.
• Liaise with consultants and certification bodies on quality management matters.
• Provide QMS and QC training to staff and promote quality awareness.
• Coordinate internal audit planning, reporting, and corrective actions.
• Facilitate external Certification Body and Customer audits.
• Compile monthly and annual quality reports for leadership.
• Maintain QMS documentation and work instructions across processes.

Skills

Auditing & CPAR/CAPA

QMS implementation

ISO compliance

Quality documentation control

Cross-functional leadership

Analytical problem-solving

Bahasa Malaysia communication

English communication

Education

Diploma or Bachelor's in Quality Management/Engineering/Manufacturing

Job description

MatrixMax Systems Sdn Bhd is seeking a Quality Management Representative to oversee the QMS, drive continuous improvements, and manage audits across production and operations. You will resolve CPARs, track CAPA actions, and promote quality awareness throughout the organization.

The role requires a Diploma or Bachelor's in Quality Management or related field with 3–5 years in QA/QMS/ISO compliance within manufacturing. Strong leadership and bilingual communication are essential.