Customer Quality Engineer - CAPA & Audits Lead

SK Nexilis Malaysia

West Coast Division

On-site

MYR 52,000 - 76,000

Full time

3 days ago

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Job summary

SK Nexilis Malaysia is seeking a Quality Assurance [Customer Service] Engineer to manage customer quality inquiries, complaints, and feedback, ensuring satisfaction and strong relationships. You will coordinate cross-functional activities to address customer requirements and drive improvement actions.

The role involves supporting customer audits, investigations, and CAPA processes, while ensuring timely communication and effective issue resolution across Production, QA, R&D, Logistics, and Sales

Qualifications

Bachelor’s degree or higher in engineering or related technical field.
Proficient in English; Korean or Chinese is a plus.
Experience in customer service or customer quality in manufacturing.
Exposure to automotive, battery, or battery materials.
Familiarity with ISO 9001 and IATF 16949; strong 8D capability.
Proficiency in MS Office; strong problem-solving mindset.

Responsibilities

Receive and manage customer inquiries, complaints, and requests.
Coordinate customer claim investigations and CAPA activities.
Monitor customer quality KPIs, complaint trends, and satisfaction indicators.
Support customer audits and visits; prepare quality documents.
Coordinate with Production, QA, R&D, Logistics, and Sales to resolve issues.

Skills

English proficiency

Communication

Root cause analysis

8D reports

MS Office

Education

Bachelor’s degree or higher in engineering

Tools

ISO 9001/IATF 16949

Job description

The role involves supporting customer audits, investigations, and CAPA processes, while ensuring timely communication and effective issue resolution across Production, QA, R&D, Logistics, and Sales

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