Quality Analyst - Mandarin - Penang

Teleperformance; Bayan Lepas; On-site; MYR 67,000 - 100,000; Full time

Job summary

Teleperformance Malaysia in Penang seeks a detail-oriented QA/Data Analyst to dive into quality monitoring data and reporting feedback.

The role requires Mandarin and English, strong analytical skills, and the ability to present findings to leaders.

You will conduct root-cause analyses, deliver QA progress reports, and support continuous improvement initiatives.

Qualifications

• Experience in fintech-related projects and data analysis.
• Ability to prepare and present written project status reports and executive briefings.
• Excellent communication and public speaking skills.
• Strong organizational and time management abilities.
• Critical thinking with analytical mindset and decisive decision making.

Responsibilities

• Perform root-cause and data analysis on quality data.
• Conduct QA evaluations per client requirements and report progress.
• Serve as escalation point for process questions and resolution.
• Act as SME for QA evaluations.
• Participate in problem prevention and continuous improvement projects.

Skills

Fintech experience

Report writing

Public speaking

Organizational skills

Critical thinking

English & Mandarin

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Overview

Job Summary

If you are possess with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for you!

Qualifications

Main Requirements:

• Experience in supporting fintech
• Experience in preparing and presenting written project status reports and executive briefings
• Phenomenal communication, presentation, and public speaking skills
• Organizational and time management abilities
• Critical thinking, analytical, and decision‑making ability
• Language proficiency in English and Mandarin is mandatory

Responsibilities

Key Responsibilities:

• Conduct root cause and other data analysis
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead
• Act as escalation point of contact for process questions, issues and resolution
• Act as Subject Matter Expert (SME) for QA evaluations
• Participate as project team member in problem prevention and continuous improvement projects