QC QA Engineer

Benshear Technology; Puchong; On-site; MYR 45,000 - 73,000; Full time

Job summary

Jora Malaysia is seeking a Quality Assurance professional to oversee daily quality performance, investigate complaints, and prepare required reports within set timelines. You will coordinate corrective actions, liaise with internal teams, and support audits to ensure compliance with ISO/IATF/SIRIM standards.

Fresh graduates are welcome. The role requires working independently, strong communication skills, and the ability to analyze trends and improve processes.

Qualifications

• Diploma or degree in Quality, Engineering, Manufacturing, or related field.
• Fresh graduates encouraged to apply; experience in Quality Control/QA is an advantage.
• Familiar with ISO / IATF / SIRIM quality systems preferred.

Responsibilities

• Report daily quality performance and issues to the Head of Department / Head of Plant.
• Handle and follow up on customer complaints, including investigation of Original Failure Parts (OFP).
• Prepare and submit customer complaint reports within required timelines.
• Coordinate sorting, rework, and improvement activities related to customer complaints.
• Liaise with internal departments to resolve quality issues and prevent recurrence.
• Issue and follow up Internal Corrective Action Requests (ICAR) within stipulated timeframe.
• Update quality documents such as Control Plan, PFMEA, Process Flow, Quality Alert, and checksheets when required.
• Conduct internal product audits and verify effectiveness of corrective actions.
• Monitor and analyze customer complaint trends (daily, weekly, monthly).
• Prepare reports for weekly meetings and Management Review Meetings.
• Assist in internal, customer, and certification audits (e.g. SIRIM).
• Handle Temporary Adoption Application (TAA) with customers, including documentation and sample preparation.

Skills

Communication with customers

Work under pressure

Education

Diploma or Degree in Quality, Engineering, Manufacturing, or related field

Tools

8D

PFMEA

Control Plan

Root Cause Analysis

ICAR

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Report daily quality performance and issues to the Head of Department / Head of Plant.
• Handle and follow up on customer complaints, including investigation of Original Failure Parts (OFP).
• Prepare and submit customer complaint reports within required timelines.
• Coordinate sorting, rework, and improvement activities related to customer complaints.
• Liaise with internal departments to resolve quality issues and prevent recurrence.
• Issue and follow up Internal Corrective Action Requests (ICAR) within stipulated timeframe.
• Update quality documents such as Control Plan, PFMEA, Process Flow, Quality Alert, and checksheets when required.
• Conduct internal product audits and verify effectiveness of corrective actions.
• Monitor and analyze customer complaint trends (daily, weekly, monthly).
• Prepare reports for weekly meetings and Management Review Meetings.
• Assist in internal, customer, and certification audits (e.g. SIRIM).
• Handle Temporary Adoption Application (TAA) with customers, including documentation and sample preparation.

Criteria:

• Diploma or Degree in Quality, Engineering, Manufacturing, or related field.
• Experience in Quality Control / Quality Assurance is an advantage (fresh graduates are encouraged to apply).
• Knowledge of QC tools (8D, PFMEA, Control Plan, Root Cause Analysis, ICAR).
• Familiar with ISO / IATF / SIRIM quality systems is preferred.
• Good communication skills with customers and internal teams.
• Able to prepare reports and documentation clearly and accurately.
• Able to work independently and under pressure.