QA Manager (Mandarin-Speaking)

CAPLUGS PROTECTIVE COMPONENTS (MALAYSIA) SDN. BHD.; Selangor; On-site; MYR 65,000 - 100,000; Full time

Benefits offered by this job

International exposure

Training and development opportunities

Job summary

Caplugs Malaysia is seeking a hands-on Quality Assurance/Quality Control professional to establish and lead the quality function from the ground up. The role focuses on ISO 9001 and IATF 16949 compliance, QMS development, audits, root cause analysis, and cross‑functional collaboration with Production, Engineering, and China teams.

You will build processes, mentor a quality team, and drive continuous improvement while maintaining strict quality standards across IQC, IPQC, and FQC.

Qualifications

• Hands-on QA/QC experience in a manufacturing environment is essential.
• Fluent in Mandarin and English for daily collaboration with China team.
• Experience in rubber/plastic manufacturing is highly preferred.
• Strong knowledge of quality tools and problem-solving methodologies.

Responsibilities

• Establish, implement, and continuously improve the QMS including ISO 9001 and IATF 16949.
• Develop comprehensive IQC/IPQC/FQC processes.
• Lead investigations of quality issues using 8D, FMEA, CAPA, and root-cause analysis.
• Own customer complaint handling and corrective actions.
• Coordinate internal, external, and supplier audits and ensure closure of findings.
• Maintain calibration and inspection equipment management.

Skills

QA/QC experience

Quality systems

Cross-functional coordination

Audits & corrective actions

Education

Bachelor's or Diploma in Quality/Engineering

Tools

ISO 9001

IATF 16949

8D, FMEA, CAPA

SPC & Fishbone Analysis

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Caplugs is a global leader in the design, manufacturing, and distribution of protective plastic caps, plugs, masking products, tubing, netting, and custom-molded solutions. Serving industries such as automotive, medical, electronics, aerospace, and industrial manufacturing, we are committed to delivering innovative products and exceptional quality to customers worldwide.

About Caplugs Malaysia

Caplugs is a global leader in the design, manufacturing, and distribution of protective plastic caps, plugs, masking products, tubing, netting, and custom-molded solutions. Serving industries such as automotive, medical, electronics, aerospace, and industrial manufacturing, we are committed to delivering innovative products and exceptional quality to customers worldwide.

Key Responsibilities

• Establish, implement, and continuously improve the Company's Quality Management System, including ISO 9001 and IATF 16949, and ensure effective implementation and compliance with internal and external quality requirements.
• Develop and establish the complete quality control process covering Incoming Quality Control (IQC), In-Process Quality Control (IPQC), and Final Quality Control (FQC).
• Lead and participate in the investigation of quality issues and non-conformities using appropriate quality tools, including 8D, FMEA, 5 Why, Fishbone Analysis, SPC, and CAPA.
• Take ownership of customer complaint handling, including root cause analysis, corrective and preventive actions, follow‑up, effectiveness verification, and timely closure.
• Coordinate and support internal, external, customer, and certification audits, ensuring audit preparation, execution, corrective actions, and timely closure of findings.
• Establish and maintain the management system for inspection, testing, and measurement equipment, including calibration, maintenance, equipment records, and monitoring of calibration validity.
• Work closely with Production, Engineering, Tooling, and other departments to identify quality issues, improve manufacturing processes, reduce defects, and drive continuous improvement.
• Lead and develop the Quality team, including setting quality objectives, providing training and coaching, and promoting quality awareness across the organization.
• Work closely with our China sister company and other overseas teams on quality-related matters, technical discussions, quality standards, training, and continuous improvement initiatives.
• Participate in quality training in China and support the implementation of quality systems, standards, and best practices locally.
• Prepare and analyze quality data, trends, and reports, and provide recommendations to Management for quality improvement and risk reduction.
• As part of a growing manufacturing operation, actively participate in building the Quality function and systems from the ground up, including establishing processes, documentation, inspection standards, and team capabilities.

Requirements

• Diploma / Advanced Diploma / Bachelor's Degree or above in Quality Management, Mechanical Engineering, Materials Science, Polymer Science, Manufacturing Engineering, or other related disciplines.
• Hands‑on experience in Quality Assurance / Quality Control within a manufacturing environment is essential.
• Candidates with experience in rubber, plastic, plastic injection molding, automotive components, or related manufacturing industries are strongly preferred.
• Strong practical knowledge of ISO 9001, IATF 16949, and core quality tools, such as 8D, FMEA, CAPA, SPC, 5 Why, Fishbone Analysis, and Root Cause Analysis.
• Experience in handling customer complaints, quality issues, non‑conformities, audits, and corrective actions.
• Experience in establishing or improving quality systems, inspection processes, work instructions, and quality documentation will be highly advantageous.
• Fluent in spoken and written Mandarin and English is essential, as the successful candidate will work closely with our China sister company and communicate with Chinese‑speaking colleagues on a daily basis.
• Willing to travel to China for training and business‑related assignments when required.
• Strong analytical, problem‑solving, communication, and cross‑functional coordination skills.
• Strong sense of responsibility and commitment to quality, with a hands‑on, proactive, and detail‑oriented approach.
• Candidates with strong hands‑on QA experience but limited managerial experience are encouraged to apply. Training and development will be provided to support the successful candidate in developing their leadership and management capabilities.
• Candidates who are adaptable, eager to learn, and comfortable working in a fast‑growing / start‑up manufacturing environment are highly encouraged to apply.

What We Are Looking For

We are looking for a hands‑on quality professional with strong potential to grow with the Company.

You do not necessarily need to have extensive managerial experience. What matters most is that you:

• Have solid hands‑on QA/QC experience in a rubber or plastic manufacturing environment.
• Understand manufacturing processes and can identify and solve quality issues at the shop‑floor level.
• Are confident in handling quality systems, audits, customer complaints, and corrective actions.
• Can communicate effectively in both Mandarin and English.
• Are willing to learn, take ownership, and build something from the ground up.
• Are comfortable working in a young, dynamic, and growing organization.
• Have the potential to develop into a strong Quality leader.

Why Join Us?

• Opportunity to build and establish the Quality function from the ground up.
• International exposure with opportunities for training and collaboration with our China sister company.
• Hands‑on involvement in developing quality systems, processes, and the Quality team.
• Training and development opportunities for candidates with strong technical experience and leadership potential.
• Join a growing manufacturing organization with a young and collaborative team environment.