QA Engineer

AP Risewave Consulting; Selangor; On-site; MYR 120,000 - 180,000; Full time

Job summary

Jora Malaysia is seeking a Quality Manager to oversee supplier quality assurance, process quality control, and customer quality requirements. You will drive containment actions, lead root-cause investigations, and coordinate audits to ensure certification readiness.

The role includes managing the quality team, defining inspection standards, and organizing training to uplift overall quality performance.

Qualifications

• Experience in supplier quality management and IQC processes.
• Ability to lead root cause analyses and drive corrective actions.
• Familiarity with customer quality requirements and audits.

Responsibilities

• Manage supplier quality assurance through change management and process control.
• Handle abnormal materials found during IQC and on the floor with containment and preventive actions.
• Track root cause analysis, corrective actions, and closure of quality issues with suppliers.
• Oversee manufacturing process quality control and key control points.
• Coordinate customer audits and support quality system certifications.
• Lead the quality team, set inspection standards, and organize training.

Skills

Supplier quality assurance

Root cause analysis

Quality control management

Audit coordination

Quality system improvement

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Manage supplier quality assurance through supplier change management, process quality control, product compliance requirements, and root cause analysis to drive continuous supplier quality improvement.
• Handle abnormal materials identified during IQC inspection and on the production floor, including implementing immediate containment actions and long-term preventive measures.
• Follow up with suppliers on root cause analysis, corrective actions, improvement progress, and closure of quality issues.
• Track and manage claims/recovery for losses caused by supplier quality issues.

2. Process Quality Management

• Oversee the Quality Team and manufacturing process quality control.
• Identify and ensure effective control of key quality control points throughout the production process.
• Establish and supervise quality inspection, testing, laboratory analysis, and in-process inspection procedures.
• Analyze and monitor manufacturing process quality data and statistics, and manage quality abnormalities.
• Handle product quality issues during the manufacturing process, including non-conforming product control, disposition, and improvement actions.
• Optimize and improve process-related quality system procedures and documentation.

3. Customer Quality Management

• Liaise with customer service and relevant departments to clarify and establish customer quality requirements.
• Handle customer complaints and lead root cause investigations and corrective actions.
• Follow up on corrective action effectiveness and continuously improve customer satisfaction.

4. Customer Audits & Quality System

• Support internal audits, external audits, and quality system certifications.
• Coordinate customer audits, including communication, preparation, corrective actions, and follow-up until closure.

5. Team Management

• Manage the daily scheduling, task allocation, and performance evaluation of the Quality Team.
• Establish and continuously improve inspection standards.
• Organize quality-related training and initiatives to enhance overall quality awareness and team capabilities.